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Asteroid

Fast Wireless Charging Issue | Samsung Galaxy Note 20 Ultra

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I've noticed the fast wireless charge has stopped working after the software update in September, now when I put my phone on my wireless charger it says "fast wireless charging" then after about 4 seconds it just automatically changes back to REGULAR charging and the time has DOUBLE! I have been using the original samsung charger that comes with the phone. I've rebooted mult times and turned off and still the same thing keeps happening. Baseband version: N986XXXU1AT12

 

Has anyone experienced the same issue?

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Community Manager
Community Manager

Re: Fast Wireless Charging Issue | Samsung Galaxy Note 20 Ultra

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You can try the steps listed here; If these steps are of no assistance, an evaluation with an authorized technician would be recommended: https://www.samsung.com/us/support/troubleshooting/TSG01001490/#phone-is-not-charging-with-the-wirel...

 

You can seek walk-in service repairs using this link, some locations may offer the "We Come to You" service: https://www.samsung.com/us/support/service/locations/?product=N0054182


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Cosmic Ray

Re: Fast Wireless Charging Issue | Samsung Galaxy Note 20 Ultra

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Yes we have noticed.

 

Both Note 20 and Galaxy  S20 series have been effected.

 

No one in here will acknowledge an issue, they will point you to trouble shooting methods such as are you placing your phone on the charger in the centre of the charger, or have you tried a hard reset.

 

https://us.community.samsung.com/t5/Galaxy-S20/Problem-with-Galaxy-s20-ultra-wireless-charging/m-p/1...

 

https://forum.xda-developers.com/galaxy-note-20-ultra/help/fast-wireless-charging-issue-t4168051/pag...

 

https://us.community.samsung.com/t5/Galaxy-S20/Wireless-Charging-Stopped-After-Update/td-p/1463192

 

https://us.community.samsung.com/t5/Note20/fast-wireless-charging-problems/m-p/1467042#M8603

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Community Manager
Community Manager

Re: Fast Wireless Charging Issue | Samsung Galaxy Note 20 Ultra

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You can try the steps listed here; If these steps are of no assistance, an evaluation with an authorized technician would be recommended: https://www.samsung.com/us/support/troubleshooting/TSG01001490/#phone-is-not-charging-with-the-wirel...

 

You can seek walk-in service repairs using this link, some locations may offer the "We Come to You" service: https://www.samsung.com/us/support/service/locations/?product=N0054182


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Fast Wireless Charging Issue | Samsung Galaxy Note 20 Ultra

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@SamsungJace wrote:

You can try the steps listed here; If these steps are of no assistance, an evaluation with an authorized technician would be recommended: https://www.samsung.com/us/support/troubleshooting/TSG01001490/#phone-is-not-charging-with-the-wirel...

 

You can seek walk-in service repairs using this link, some locations may offer the "We Come to You" service: https://www.samsung.com/us/support/service/locations/?product=N0054182


This issue was caused by Samsung. Stop trying to say we need to troubleshoot. I'll be reaching out to Android news sites so they can write about this issue until Samsung resolves this. 

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Asteroid

Re: Fast Wireless Charging Issue | Samsung Galaxy Note 20 Ultra

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support!!!just like 5G issues!!!

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Cosmic Ray

Re: Fast Wireless Charging Issue | Samsung Galaxy Note 20 Ultra

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I have no issues what so ever. have note 20 ultra with otterbox defender pro and my watch 3 and note 20 ultra charge fast with no issues. been using the Samsung duo charger.
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