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Original topic:

Note 20 Ultra Black Screen

(Topic created on: 4/29/21 9:21 AM)
StellaTheArtist
Asteroid
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Note20

Please, can you help me with my Note 20 ultra?

Since yesterday night, I have a black screen. I try to do the force restart many time but it does work. My cell is vibrating  but still black screen.

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SamsungCole
Samsung Moderator
Samsung Moderator
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Note20

If you have tried the steps in this thread with no success, repairs would honestly be your next bet. You are welcome to call in to look into your repair options: 1-800-726-7864.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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5 Replies
TheGalaxy
Supernova
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Note20
Connect to PC
Backup and recover
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StellaTheArtist
Asteroid
Options
Note20

I connected to a PC. The cell phone appears in the hardware in the control panel for a few seconds then disappears. I have no chance to backup. Thanks

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Options
Note20
Connect your USB port to your computer and then try to reboot.
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StellaTheArtist
Asteroid
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Note20

I have tried but it does not work. Thanks

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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Note20

If you have tried the steps in this thread with no success, repairs would honestly be your next bet. You are welcome to call in to look into your repair options: 1-800-726-7864.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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