JUMP TO SOLUTION Solved

Original topic:

Samsung Note20 Ultra Flickering Green Screen

(Topic created: 07-08-2022 12:07 PM)
user9V0Pbb5w7k
Asteroid
Options
Note20
Updated my phone with the latest software update yesterday 7/7/2022, phone has been acting up when charging, now flickering with green screens. Always On Display isn't pitch black anymore but replaced with a green screen when not in use and just charging. Unplugged at 96% battery and display is showing a tint of green that is flickering. Attempted to do screen recording but not showing the problem. Have it on video using my wife's iphone13 pro.

1 Solution


Accepted Solutions
Solution
ILoveGabcom
Comet
Options
Note20
If your phone is still under warranty, contact Samsung and advise them of the results of the diagnostic test. This sounds like a hardware glitch, not a software error, and is not a typical result of a software glitch (which is usually a result of conflicts in programming). Then please mark this as an accepted solution so it closes the open issue. Good luck.

View solution in context

6 Replies
Options
Note20
Sometimes software will come with bugs, if you haven't try soft reset and hasn't fix the problem you can do a Factory reset.
0 Likes
user9V0Pbb5w7k
Asteroid
Options
Note20
I tried a cache wipe but that didn't work either. I'll try the soft reset. Factory reset is my last option. My eyes are straining with all the flickering whenever I use my phone
0 Likes
ILoveGabcom
Comet
Options
Note20
In your phone's keypad, type *#0*#
Once your in the diagnostic screen, test the top three colors and also black. Does the black test look black or flicker green?
user9V0Pbb5w7k
Asteroid
Options
Note20
Thanks for this diagnostics screen code! I did try the black, it was a mint green. I did a screenshot, it has times it fixes itself, i go back to the screenshot and it shows it as pitch black. It seems to trigger every time I wake up the phone after being idle. Then fixes itself after a few minutes of actively using it without it going back to sleep and having its screen turn off. I have yet to do a factory reset, still waiting for a bug fix.
0 Likes
Solution
ILoveGabcom
Comet
Options
Note20
If your phone is still under warranty, contact Samsung and advise them of the results of the diagnostic test. This sounds like a hardware glitch, not a software error, and is not a typical result of a software glitch (which is usually a result of conflicts in programming). Then please mark this as an accepted solution so it closes the open issue. Good luck.
userbzgVytjYMM
Constellation
Options
Note20
Jjy
0 Likes