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QLED and The Frame TVsModel Code: QN75QN90CAFXZA
Software Version: T-PTMCAKUC-0080-2011.0, E0371410, BT-S
Purchased Nov 2023
I'm having issues with three apps.
Disney+
Hulu
Peacock
All three apps will open and I can brows. However, as soon as I hit play a spinning circle appears for about 2 seconds, than the screen goes black. I can connect a Roku to this TV and stream anything I want without a problem.
I've tried absolutely everything to troubleshoot the problem. Cold boot, warm boot, completely resetting Samsung Hub, router restart. I've tried using wired connection, wireless connection, hot spot on my phone. Nothing works.
What's troubling to me is that my brother has the same TV only his is 85". His apps work fine. However, he's running a different Software version than mine.
I've called Samsung and walked through the troubleshooting. They point the finger at the apps. I've called the app companies. They point the finger at Samsung.
Can someone at Samsung please provide some real solutions?
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yesterday in
QLED and The Frame TVsMy troubles started around early November. I would love to know if this was software update related.
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yesterday in
QLED and The Frame TVsI've deleted the apps, and reinstalled. Same results. I've tried completely resetting the Samsung App Hub. Twice actually. This action completely removes the apps. I than re-downloaded the apps and installed. Nothing changed.
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QLED and The Frame TVsI use Google TV so much better!
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QLED and The Frame TVs