Hello all! I recently purchased a Q60D 70” tv from Samsung. I noticed immediately at all of the movies and shows I tested resulted in a wide screen view with black bars at the top and bottom of the picture. I recently had a Q60CD 70” that was returned because of pixel issues, however, I never experienced these widescreen issues and always had a full screen view.
My picture size setting is completely greyed out and unable to edited. When I went to an hdmi PC input I was allowed to edit the picture size but my only option was still 16:9 standard. How do I get a fit to screen view for HBO, Netflix, ESPN, etc? All help is appreciated.
Thank you for using the Samsung Community and thank you for your question regarding your Samsung Television. I'd like to be of assistance to you with your question. I'll suggest a few potential solutions for you to try.
Samsung Product Support Website: (Samsung 55 Q60D Product Support Page)
If these steps don't resolve the issue with your Samsung Television. I will provide additional information on how to seek Support for your Samsung Television here:
Or if you prefer you can also send a private message with your Information to a Samsung Moderator. @Samsung_Moderator
Thank you for using the Samsung Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!
