Remote not pairing

[dward96]

I tried the two button hold but the remote will not pair. Unplugged the TV for several minutes anbd tried again. Still will not pair. 

55" Class QLED 4K Q80C

[Samsung_Moderator · Accepted solution]

Hey there @ward96 and welcome to the community! I totally understand how frustrating it is for the remote not pairing to the TV and am delighted to assist you! The following link will provide some troubleshooting steps you can try: https://www.samsung.com/us/support/troubleshoot/TSG10002214/

In the event they don't work, the remote may need to be replaced. You can either reach out to our parts department to order a new remote, or you can send any of the mods a private message with the TV's full model code and serial number.

Samsung parts department contacts-

Website: https://samsungparts.com/

Phone number: 1-800-627-4368