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We have a frame tv and we are unable to get the art mode to activate. We have tried all the recommendations regarding - turning off and on the art... View Post 
Samsung_Moderator
Hello @Deenamack! Thank you for reaching out! I would recommend making sure that the TV is updated f... View Post |
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Just an FYI. I’d bought the TV about 2 years ago and my Bluetooth solar remote suddenly stopped working. I’d ordered a new remote and couldn’t... View Post |
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I have downloaded SmartThings three times now because for reasons I cannot understand, Frame does not recognize that I am using the SmartThings app... View Post |
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Hello, I have a Samsung Q60AA that was working perfectly but all of a sudden it started getting this black cloud creeping into the screen. Then... View Post
Samsung_Moderator
Hello! Thank you for reaching out! If this occuring on all sources then this is something that will ... View Post |
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I see on RTINGs that the 2024 Frame TV does not support 1440p@120fps for Xbox specifically. This means any game (like the latest Call of Duty)... View Post |
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Hi, I have a one-day-old QN1XD that was delivered and setup today. Several apps crash now and then, and the TV restarts. There have been over... View Post 
userybwgEXIaR5
A Samsung-certified tech is scheduled to come out today to look at it. The unit continues to crash r... View Post |
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Hi I have anew 75" frame tv and noticed a kind of white vignetting on dark scenes mostly can anyone help me it is like a white arch in... View Post 
Samsung_Moderator
Hi there, You mentioned being in the UK, however support for US products is the focus of this forum.... View Post |
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Does anyone know when the 2025 model year TVs are available to buy View Post |
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Have 2023 Samsung 50-inch QLED tv. Have SmartThings app. Resized my photos 3840x2160). how do I remove matting on an uploaded pic? I see no... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, there is not a way to do this. View Post |
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Hello, From today my QE55Q80CAT doesnt showing any of tv channels. Until yesterday all was good. Changed the antenna signal cable and nothing... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Has anyone experienced a similar issue? At seemingly random, my brand new QN85D will stop displaying anything. Fully black screen. All sounds... View Post
Samsung_Moderator
Is the TV plugged into a surge protector or the wall outlet directly? I know it seems crazy but when... View Post |
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Hi! My QLED TV got stolen yesterday and I’m trying to use SmartThings to locate it but i can’t find anything, is it possible to track my tv using... View Post 
useryCA5A0jZKp
It is not possible to track down a stolen TV. While it might appear on the SmartThings network if it... View Post |
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How do I remove Samsung TV Plus? Is the worst **bleep** I every encounter on a TV, I never want to see it again. View Post
useryCA5A0jZKp
You cannot uninstall TV Plus as it is a built-in application, but there are ways to prevent it from ... View Post |
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I saw a similar issue posted by another user. my screen will slowly darken in top right corner then turn off completely. this first occurred in... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Hello all, This shadowing on brighter backgrounds is driving me crazy. Is this typical of a 2022 frame? View Post 
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I have a Samsung QN90a 65 inch. I bought it roughly 2 years ago. I was playing ps4 tonight and excited out of a menu to regular game play and the... View Post 
D1ckRiggles
Yep, and thanks for your help. I just got a text from samsung a little bit ago with some info on pri... View Post |
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I have the Poseidon D60 surround sound attached to a late model Samsung TV. The unit worked perfectly until it suddenly became muffled in the front... View Post |
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Greetings- Dec 2024 - brand new Frame TV and bout subscription art. I want to randomly shuffled art (not a specific curation). Is that possible... View Post |
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Love the Frame TV, but it would be so great to be able to organize the Favorites from the Art Store (in My Collection) into folders or albums - so... View Post 
userrqfNNfeBLY
Has anyone at Samsung read this? We pay a monthly or annual Fee and deserve feedback. View Post |
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