Original topic:

Samsung cloud backup

(Topic created: 01-13-2024 01:20 AM)
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Members_vJjWFqh
Constellation
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Samsung Apps and Services

Hi, I recently switched phones. I have always used Samsung Galaxy devices.  I can still login to my accounts but can no longer view my backups on my new phone. Is there a way I can download my text messages on my new none galaxy phone or view them online without my old device that broke? New phone is a revvl 6 and I have dropbox, Google 1, drive, and Samsung cloud. I see I have text on cloud but it does nothing when I click it from my phone browser. 

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notforhire
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Samsung Apps and Services
Samsung Cloud only deals with native Samsung apps. I can't imagine you'd be able to load any of those apps (now system apps on Samsung devices). I could be wrong, but don't believe I am.

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notforhire
Honored Contributor
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Samsung Apps and Services
Samsung Cloud only deals with native Samsung apps. I can't imagine you'd be able to load any of those apps (now system apps on Samsung devices). I could be wrong, but don't believe I am.
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Samsung Apps and Services
By any chance did you have your text messages saved on your sim card if you were using one with the device? That could play a factor as to why you can't retrieve them
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