Original topic:

VIP Advantage question

(Topic created: 4 weeks ago)
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Jimmyyyy09
Constellation
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Samsung Apps and Services
I require assistance canceling my VIP Advantage subscription. Since activation, I have experienced persistent issues; the service is not reflected in my account, and I am unable to cancel it through Samsung's channels. Despite numerous calls to Samsung, I have been repeatedly transferred between departments without resolution. Cancellation before the end of the month is imperative to prevent further charges.
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GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

I recommend contacting the care department directly, as they are the appropriate individuals to handle plan cancellations. This community is solely designed for user-to-user support, and no one here is authorized to cancel plans. 

1-833-690-0918



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Jimmyyyy09
Constellation
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Samsung Apps and Services
I tried that MANY time they keep on transferring me to different department.
GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

You will need to keep calling them and request assistance from a supervisor regarding this matter. 



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