I ordered and cancelled samsung vip advantage back in aug 2024. It was cancelled, I got refund, that all worked. I canceled because I bought the phone I wanted it for the previous day and so there is not a way to have lit cover a previous sale.
My problem is, now I want to order it in advance or simultaneously with a phone order but the system repeatedly tells me, "your vip subscription is in process of being canceled, try again in two hours" , which is same message ive gotten for last couple of months.
I've bounced from samsung care to order support to vip care , I've had two agents create carts for me, one with just vip advantage in it and they all give me the same error.
Being a software programmer, I feel I know that their is a flag set on my account that says it's still in process, I need to have someone clear that flag but how to i get to that group?
I have a couple of escalations in work but need it fixed for the black Friday deals hopefully and I'd like it permanently fixed, which I think a purchaseof it would do, but I can't purchase it over the phone. All the carts they bui,d failed because of the same error.
Any ideas how I can get it to someone that can clear my account flag?
