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Original topic:

Jet Bot+ not returning to station

(Topic created: 09-20-2022 10:29 AM)
userElaKEsrrum
Constellation
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Smart Home Support

My jet bot is not returning to the station to empty and charge.  It seems to be searching for it and not finding it.  Once it climbed on the station but did not go all the way up and then came off the station again just searching for it.  It does that until the battery runs out and then dies a few feet away from the station.  Any ideas how to fix that?

 
 

 

 

 

 
 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Smart Home Support

Hi there, I definitely understand the need to have this matter corrected as having a working vacuum is important to me as well. I would like to recommend you review these troubleshooting articles included below:

 

This article is regarding the charging (docking) station- https://www.samsung.com/us/support/answer/ANS00066269/ and can be very useful for any positioning concerns and how to correct those. 

 

I located this article for further assistance with the charging concern as well- https://www.samsung.com/us/support/troubleshooting/TSG01003070/

 

This final alternate article has information related directly to why it may not be returning to the station to dump the contents in the trash bin - https://www.samsung.com/us/support/troubleshooting/TSG01110503/ and has several steps you can explore as to why this may be occurring. 

 

Please also note if you need or have any further questions please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/

Twitter- https://twitter.com/SamsungSupport/

Instagram- https://www.instagram.com/samsungsupport/

or 

Private Message by selecting any moderator and clicking on the chat option.

 

 

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2 Replies
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

Hi there, I definitely understand the need to have this matter corrected as having a working vacuum is important to me as well. I would like to recommend you review these troubleshooting articles included below:

 

This article is regarding the charging (docking) station- https://www.samsung.com/us/support/answer/ANS00066269/ and can be very useful for any positioning concerns and how to correct those. 

 

I located this article for further assistance with the charging concern as well- https://www.samsung.com/us/support/troubleshooting/TSG01003070/

 

This final alternate article has information related directly to why it may not be returning to the station to dump the contents in the trash bin - https://www.samsung.com/us/support/troubleshooting/TSG01110503/ and has several steps you can explore as to why this may be occurring. 

 

Please also note if you need or have any further questions please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/

Twitter- https://twitter.com/SamsungSupport/

Instagram- https://www.instagram.com/samsungsupport/

or 

Private Message by selecting any moderator and clicking on the chat option.

 

 
userElaKEsrrum
Constellation
Options
Smart Home Support

None of these worked.  The vacuum still will not dock itself

 

 
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