Smart Home Support
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How do I change the email address associated with my Samsung account View Post 
SamsungAdam
Good afternoon, not only does your Samsung account give you access to exclusive apps, like SmartT... View Post |
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I have a faulty SmartTag from the preorder of S21. SmartTag will find the device, attempt to pair, and fails every time without any success. I have... View Post 
userQgxEIC9DNL
After they brush the issue under the rug, someone will contact you asking for physical proof of t... View Post |
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Hi, Problem: Ring doorbell video/image not showing on Samsung TV alerts (alerts come through just fine). I've got the 2021 Q60A 65 inch tv,... View Post 
SamsungLarry
I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or emaile... View Post |
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I installed Private Share and sent a file to one phone number BUT after that I cannot add any other Samsung Galaxy owners as recipients. When I... View Post |
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Can the Jet Bot vacuums be used on different floor levels without creating new maps each time? I don't see the option to create separate maps... View Post 
userJXRelZSleD
Hi, I have the same issue with not being able to map my a second floor with the Jetbot AI+ wit... View Post |
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I set up a virtual contact sensor with this... View Post |
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I recently purchased a Samsung Jetbot Vacuum. Let me start by saying WOW. It's incredible. I do have a couple of concerns/questions.  ... View Post
Samsung_Moderator
Hello there! We're so thrilled to hear you're loving your new vacuum! Thanks so much for asking a... View Post |
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I have a Samsung 7 series tv and an 8 series tv that I recently linked to Alexa via the SamrtThings app. The 7 series worked perfectly and both the... View Post
Samsung_Moderator
Hello, I understand how frustrating it is to not be able to use the SmartThings app to change the... View Post |
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Hi, I'm not sure if I've missed a setting somewhere...  I have an S22 Ultra, and just got some Smart Tag+ When I use Smart... View Post
Samsung_Moderator
Thank you for reaching out. I can certainly understand the importance of being able to use the AR... View Post |
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So, it had been a while since I checked my Family Hub and Smart Things app on my phone. I checked them a couple days ago to see how things in the... View Post 
user5fqcmxMXCd
Since I posted my issue above, I ran to the store and replaced my router. I had a Netgear Nighth... View Post |
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Hi All, Â New to Samsung Smartthings (but not to the smart home). I have just purchased a Washing Machine and a dryer from Samsung and I have... View Post
SamsungLarry
An Accepted Solution has been marked and provided for this thread. The thread will now be locked ... View Post |
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Unable to get my Washer to join my network due to Password issues View Post 
userz13SBQnc9C
Unable to get my Washer to join my network due to Password issues. one person on this issue ha... View Post |
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Just got my Samsung French Door refrigerator today and download the Smart App and upload it one picture which happen to be the wrong picture. I... View Post
Samsung_Moderator
It's possible that the app is having a connection issue with the fridge itself. I would suggest r... View Post |
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I've recently reset my Galaxy Gear S3 classic in order to connect to my new S22. I'm unable to find Smartthings app for gear s3 on the... View Post |
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Hi all, Â I bought this week my galaxy watch and my A80, they work fine except smartthings app, on my phone i have no problem but on my watch... View Post 
userzQoYusoJ6M
Go to the Galaxy store (not google play) and as long as your watch is paired and connected you'll... View Post |
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So I pre-ordered a S21 ultra and S21 for myself and my wife. And so I received several smart tags. I connected one to my smartthings account and... View Post |
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Any ideas, or solutions on why Samsung Smart Tag won't stay connected to S22Ultra ?. Twice I've added it. Second time, clearing cache, and... View Post |
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I need to turn some Phillips Hue spotlights up or down depending on the mode of my 75" Frame using Smartthings. However, there is no option to... View Post
SamsungLarry
I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or emaile... View Post |
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Why does my smartthings app always show my Q60 55" as offline? I can't do anything "smart" until I solve this. I have deleted and... View Post 
SamsungCaleb
I'm sorry to hear that I would recommend calling in directly and asking for our smart things depa... View Post |
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My dryer was disappeared from the app last week. And it could not be connected to the SmartThings app since then. Â I have tried: * enable... View Post 
usermy2QymL7KX
I was having similar issues getting mine connected. I had to set up a wifi password on my networ... View Post |
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i have a new range that is not smart things supported, how do i turn off the wi-fi coming from it <hidden> View Post 
userJFp2KnH0q6
To turn wi-fi off Press clock icon press for 3 seconds , choose 7 , 1 is on , 2 is off , press ... View Post |
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Hi, Â I have an older Samsung Smart TV. I'm trying to download Hbo max. Only HBO go appears when I do an app search. Any advice... Â ... View Post 
SamsungLarry
An Accepted Solution has been marked and provided for this thread. The thread will now be locked ... View Post |
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New Q8DT 75 inch. I can move app locations on the home screen in settings. But then in the actual display they haven't moved. Go back to... View Post |
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