Card Error

[Squii]

Hello,

I am getting error b7080/p/63bqy when adding a credit card to Samsung store. I have cleared data and cache, verified addresses match, removed and added another card, restarted several times, and deleted all other wallets on my device. All with no luck. I am having the same issue on my tablet and phone. 

[MrGhoul]

Do you have a VPN enabled on the devices? Sometimes they interfere where you need to pause the VPN until you get card registered.

[Squii]

No I do not

[Samsung_Moderator]

Hello, Squii,

Let's gather some additional information so we can further investigate the checkout/card registration error you're experiencing.

Is this occurring when you try to add a specific credit card?
Have you contacted your bank or financial institution to confirm that the card is not blocked, restricted, or disabled?
Are you successfully signed in to your Samsung Account on both your tablet and phone?

We will do our best to get this resolved for you.

[Squii]

It happens when trying to add 2 different chase visa cards.
Yes, I have verified the cards are not blocked or restricted.
Yes, I am signed in to my Samsung Account on both phone amd tablet.

I had a similar card linked but had to get a new card from the same bank and since removing the old one it has caused issues.

Thank you

[Samsung_Moderator]

Thank you for that verification. At this time we strongly suggest contacting your banking institute or our SamsungPay support team.

You can use this link https://www.samsung.com/us/support/answer/ANS10002583/ to proceed with reaching them and for your convenience, we have taken the liberty of including their contact information below as well:

Phone Number:
1-800-270-4169
 
Email Address:
[email protected]
 
Mailing Address:
Samsung Pay Cash
P.O. Box 2136
Austin, TX 78768-2136