AI Energy mode cannot be enabled even though the washer is supported and on the latest firmware version.

[Brenden_Deschaine]

When I am washing my towels, I noticed that it is always a small load, so I thought it was a waste of energy for such a small load and I could use the energy mode. The problem is that I don't know how to activate it in SmartThings... The washer is a Top-load and it is on the latest firmware update and connected to Wi-Fi. Is there something I am doing wrong? Here are some images.

 

 

 

 

[Samsung_Moderator · Accepted solution]

Hello Brenden_Deschaine,

Have you been able to access the Settings option within SmartThings? We recommend for you to address your concerns directly with our SmartThings Community here https://community.smartthings.com/ as well for further assistance. 

[Brenden_Deschaine]

This is the model number I have; WA54CG7150ADA4, and it says it is not supported but it shows the button to use AI Energy Mode... Is this a bug?