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Control panel not responding

(Topic created: 08-20-2022 09:52 PM)
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userAuP6BkAVeC
Constellation
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Washers and Dryers

Control panel not working. The machine switches on but can't do any selections and still doesn't wash with the selection last used.

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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hi there! I completely understand your concern with your control panel not responding. I'm happy to help with this. First, I'm providing troubleshooting guides for both the washer and the dryer control panels. 

Washer Control Panel Not Responding:  https://www.samsung.com/us/support/troubleshooting/TSG01108862/#:~:text=Reset%20the%20washer%20by%20....

Dryer Control Panel Not Responding: https://www.samsung.com/us/support/troubleshooting/TSG01001992/#:~:text=If%20the%20display%20panel%2....

Once these steps are completed, if the control panel is still not responding, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/home-appliances/washer-and-dryer-sets/

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3 Replies
GaryB82
Epic Samsung Care Ambassador
Options
Washers and Dryers
Sorry to hear your having a problem with your Washer I would suggest contacting Samsung Support with the Live Chat feature to schedule someone to come and check your Washer


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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Anonymous
Not applicable
Options
Washers and Dryers
Unplug from walk
Leave over night
Plug and test
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there! I completely understand your concern with your control panel not responding. I'm happy to help with this. First, I'm providing troubleshooting guides for both the washer and the dryer control panels. 

Washer Control Panel Not Responding:  https://www.samsung.com/us/support/troubleshooting/TSG01108862/#:~:text=Reset%20the%20washer%20by%20....

Dryer Control Panel Not Responding: https://www.samsung.com/us/support/troubleshooting/TSG01001992/#:~:text=If%20the%20display%20panel%2....

Once these steps are completed, if the control panel is still not responding, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/home-appliances/washer-and-dryer-sets/