QLED and The Frame TVs

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Blurry bright areas in dark scenes

Posted by 08-15-2025 11:27 AM in QLED and The Frame TVs

We have an 85” qLED tv that has blurry white cloudy area in dark scenes. We had Samsung change out the tv panel (basically the whole tv) but the be... View Post

08-15-2025 02:45 PM

I have the 85" QLED model QN85Q70DAFXZA . I have turned in four tickets now (and just finished anoth... View Post

Samsung Frame and One Connect box Compatibility

Posted by 08-13-2025 11:15 PM in QLED and The Frame TVs

I recently purchased a Samsung Frame TV (2021) from Facebook Marketplace and regretfully did not test the system before purchase, as they already... View Post

08-14-2025 03:12 PM

Did you tried connect with Facebook Marketplace seller? I'm afraid nobody will not help you from Sam... View Post

The Frame 2023 (32 inch) problems

Posted by 08-14-2025 03:05 PM in QLED and The Frame TVs

Hi, are it just with mine The Frame TV these problems is: automatic art mode turning off after several days or hours after turning off TV box, with... View Post

Changing language on closed caption

Posted by 08-14-2025 06:23 AM in QLED and The Frame TVs

How do I change languages on my closed captioning on my QLED 55"? Thank you! View Post

08-14-2025 06:50 AM

Access the Settings Menu: Press the Home button on your remote control. Navigate to and select Setti... View Post

Can the 2024 75" Frame be installed on a 2021 75" The Frame Wall mount?

Posted by 08-09-2025 09:01 AM in QLED and The Frame TVs

I have a 2021 The Frame 75" that has kicked the bucket and I'm looking to replace it with a 2024 75" The Frame TV. Currently the... View Post

08-12-2025 11:32 AM

Hello! Thank you for reaching out! I want to say that they should work, but to be 100% sure, I would... View Post

Centre wall mount -Frame TV

Posted by 08-07-2025 05:50 AM in QLED and The Frame TVs

If we wall-mount the Samsung Frame TV using centre mount holes, will there appear to be a gap between the TV and the wall?. Also, can we use a... View Post

08-11-2025 11:58 AM

Hello! Thank you for reaching out! We do have no gap wall mounts for certain models. Regarding your ... View Post

Art selections for DIFFERENT ROOMS on SAME ACCOUNT.

Posted by 08-11-2025 04:33 AM in QLED and The Frame TVs

I now have 4 The Frame TV’s running on my Art Store membership. I want to have multiple Favorites files, or some way to select art to display on... View Post

08-11-2025 08:52 AM

I have another Frame still in the box and am disappointed to hear this. I would certainly have expec... View Post

TV lost remote connection, then smarthub error 202

Posted by 08-05-2025 07:11 PM in QLED and The Frame TVs

Hello, My TV of 2 years, a QN82 suddenly had an unresponsive remote. replaced batteries, soft reset, hard reset, and even bought a new remote,... View Post

08-11-2025 07:06 AM

Hi there, Thanks so much for reaching out about this. Typically, for remote control issues, if the r... View Post

75" Class Q900TS Series QLED 8K UHD Smart Tizen TV

Posted by 08-02-2025 04:28 PM in QLED and The Frame TVs

I bought what I had understood is the Samsung flagship television and was very impressed but now the screen doesn’t work (sound works fine and I... View Post

08-06-2025 11:34 AM

Hello! Thank you for reaching out! This is something that would require service; depending on the wa... View Post

Samsung TV plus channel not working

Posted by 08-01-2025 08:45 PM in QLED and The Frame TVs

My tv model is UN55DU7200DXZA, everytime I try to switch to channel 1848 (American crimes) it says the channel is unavailable. Meanwhile it’s still... View Post

08-03-2025 11:53 AM

Maybe they were doing uodate or upgrades my guess View Post

2024 QN85QN800D US varient Ambient vs Art mode issues

Posted by 07-01-2025 09:49 AM in QLED and The Frame TVs

Hi Samsung Community, I have a 2024 QN800D 8K Neo QLED TV (North America), and I’ve noticed something odd: Ambient Mode seems to be... View Post

08-04-2025 08:31 PM

Same here, in Canada. View Post

Java 21 jdk on tizen browser

Posted by 07-30-2025 11:54 PM in QLED and The Frame TVs

Hi, Is it possible to install java 21 jdk on the tizen browser smart tv? If yes, how do i proceed step by step. If no, can you install... View Post

08-04-2025 05:11 PM

Hello! Thank you for reaching out! No this is not possible to download on the TV. View Post

Tv no internet connections

Posted by 08-03-2025 09:06 AM in QLED and The Frame TVs

My Samsung tv is showing no internet connection and I unplugged the wifi too. View Post

08-03-2025 12:29 PM

Never sure on TV and internet connection could be several things to try View Post

No App Icon on new 2025 Samsung QLED Q7F

Posted by 07-02-2025 10:28 PM in QLED and The Frame TVs

Brand new out of box, Home Screen - there is no Apps icon anywhere. Just already downloaded apps. Where is the Icon please. Have watch tons of... View Post

08-03-2025 12:07 PM

I just today tried to find the app store on our new Samsung Tv. I cannot find it anywhere. This is f... View Post

Can't use the "picture off" feature

Posted by 08-01-2025 02:15 AM in QLED and The Frame TVs

hi ! i'm wondering if someone can help me. i like to fall asleep with music on. typically ambient music from youtube. on my old roku, i never... View Post

08-03-2025 09:45 AM

Hello! Thank you for reaching out! Unfortunately, this option is not available on our TVs. I apologi... View Post

Forced to Download new firmware, is there anyway to protect my For You homescreen from recommendations with salacious or scary photos

Posted by 08-01-2025 12:40 AM in QLED and The Frame TVs

When the great server crisis happened, I didn't immediately know it wasn't an issue on my end, so I troubleshooted and unfortunately... View Post

Samsung TV YouTube TV server down

Posted by 07-31-2025 08:41 PM in QLED and The Frame TVs

What's going on with Samsung's youtubetv server? It's been out all evening. View Post

07-31-2025 09:03 PM

Hi, has nothing to do with youtube. The Smarthub seems down, ill get an Invalid certificate so sadly... View Post

Nintendo Switch 2 and 55" Q8DT HDR adjustment issues

Posted by 06-08-2025 09:39 AM in QLED and The Frame TVs

Good morning. I have a 55" Q8DT, Model QN55Q8DTAFXZA. I purchased a new Nintendo Switch 2 and have everything hooked up fine. However there... View Post

07-31-2025 05:10 PM

I’ve got a QN85C and I can’t get HDR working and looking decent. With HDR enabled on the switch 2 an... View Post

DeX TV

Posted by 07-31-2025 12:55 PM in QLED and The Frame TVs

Subject: Product Suggestion – A Samsung “DeXtop TV” That Replaces Laggy Smart TVs Hello Samsung Team, I’m writing as a passionate Samsung user... View Post

07-31-2025 01:34 PM

THE ONE PIECE IS REAAALLL View Post

Remote disconnected and will not reconnect

Posted by 07-24-2025 07:28 PM in QLED and The Frame TVs

My remote is fully charged, the red light on top is constantly on, and the buttons are nonresponsive. View Post

07-30-2025 05:20 PM

Hello! Thank you for reaching out! I would recommend trying the information in the following link: h... View Post

Horizontal lines across screen on brand new Neo QLED 65” TV

Posted by 07-23-2025 02:48 AM in QLED and The Frame TVs

I unboxed my new Neo QLED 65” TV 2 nights ago (purchased from Amazon), set it up, and there are very prominent horizontal lines/stripes across the... View Post

07-30-2025 12:35 PM

That's great to hear! Please feel free to send any moderator a private message if you have any quest... View Post

QN85C & Switch 2 HDR

Posted by 07-30-2025 12:33 PM in QLED and The Frame TVs

Hello! I'm trying to sort out how to make HDR work correctly with my Samsung QLED QN85C. I have HDMI+ Enabled for all inputs, Game Mode... View Post

65” frame tv closed caption won’t turn off?

Posted by 07-28-2025 04:37 PM in QLED and The Frame TVs

65” frame tv closed caption won’t turn off? I have tried everything that was online to fix but won’t turn off. Thanks. View Post

07-28-2025 06:09 PM

Did you try turning it off in the YouTube TV app? View Post

2 Year Free Art Promotion

Posted by 07-27-2025 11:46 AM in QLED and The Frame TVs

Bought my 65” Frame from Costco on 5/31/25 and from that time, I have been trying to activate the free two year art promotion with now luck.... View Post

Switch 2 not being recognized

Posted by 06-11-2025 01:25 AM in QLED and The Frame TVs

Greetings! The newly released Nintendo Switch 2 is not being recognized as a source and therefore can’t use Game Mode. There is also no option for... View Post

07-27-2025 01:10 AM

I'm having the same issue with my S90D TV... Aesthetically, yes it's annoying ugh... I didn't have t... View Post

IR sensor damaged, is it easy to replace?

Posted by 07-26-2025 01:18 AM in QLED and The Frame TVs

Hi, We own a QE65QN95BATXXU, with the one connect box. My son pulled off the IR sensor at the bottom of the screen so we can't use the... View Post

07-26-2025 05:12 AM

I’m quite certain that the TV needs to be completely disassembled to repair the IR sensor. Therefore... View Post

Samsung does not have parts to fix tv. How is the even possible.

Posted by 07-23-2025 11:04 AM in QLED and The Frame TVs

I have a 6 year old Samsung tv - QN75Q90RAFXZA and I am being told by the Repair Center that there are no parts to fix this. I have a few other... View Post

07-24-2025 04:50 PM

Somehow my 17 yr old Samsungs are still alive. I modified a small fan with filter system created to ... View Post

Frame tv thick black line on screen

Posted by 07-22-2025 02:43 PM in QLED and The Frame TVs

There is a thick black line on the screen that does. Or go away, it was a yellow line for a few weeks which wasn’t too obvious but now it is... View Post

07-24-2025 03:32 PM

Hello! Thank you for reaching out! If this is occurring on the sources, then this will require servi... View Post

Wireless One Connect Box not connecting

Posted by 07-22-2025 07:17 AM in QLED and The Frame TVs

My new Frame Pro cannot see the Wireless One Connect Box. I have done lots of searching online, spoken twice to Samsung Tech Pros (they clearly did... View Post

07-24-2025 11:28 AM

Hello! Thank you for reaching out! Unfortunately, I do not see a way to reset the One Connect itself... View Post

Multiple Remotes with QLED TV

Posted by 07-24-2025 09:28 AM in QLED and The Frame TVs

I recently purchased a Samsung 75 inch frame TV model number QN75LS03DDFXZA and also purchased from Deco, a frame for the TV which as a side note... View Post

07-24-2025 10:07 AM

You could get something like this to move the IR sensor I've used them before but not on a Frame TV.... View Post