Hi, I have a QN85b TV and the source material is all run through my Denon AVR-X4400H. So, in essence I'm using the QN85b as a monitor via hdmi... View Post
QLED and The Frame TVs
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Just got a 55" QLED tv. Nice picture. But how do I shut up the voice that tells me what's going on? View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If it's not there, it should be Settings > General & Privacy > Ac... View Post |
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Dear Samsung Technical Support, I would like to report a persistent issue I am encountering with Samsung TV Plus on my television (model in the... View Post |
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Hi, my up button on my remote for my Samsung Frame TV is not working. All other button work fine. I have contacted Samusung and they have send me a... View Post 
Pianodude58
I am just speculating, but It sounds like that particular remote has a design flaw from the manufact... View Post |
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We bought the Samsung Frame some days ago, and are experiencing problems connecting to the Art Store. Even though we have paid for the annual... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how being unable to use art mode can be a cause for concern... View Post |
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Is anyone else having issues connecting their phone to their tv's? I have the 75" Neo QLED and for the past month or so have not... View Post
Samsung_Moderator
Hello! Thank you for reaching out! It would be recommended to get support for SmartThings issues on ... View Post |
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Bought the Frame TV in 2023. This is now what the screen looks like with a clear dark stripe. Out of warranty after 1 year. I see others... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service. As your TV is out of... View Post |
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Hello, Recently (this year) I started experiencing strange behaviour of the Art app on my Frame (QE65LS03AAUXXN). Already twice this year the... View Post
Samsung_Moderator
Hello @Voronko! Thank you for reaching out! You can try to disable night mode to see if this fixes t... View Post |
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Is there a way to clear the cache on a QN49Q70R? The standard answer of "Go To Settings/Storage?Device Care" doesn't seem to apply. View Post
Samsung_Moderator
Hello @bdoruf! Thank you for reaching out! Some models do not include this option; you can, however,... View Post |
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4 months after purchasing my 85 inch QLED, I started having sound issues. I play my audio through the TV speakers as it has Dolby ATMOS. The sound... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Can my TV sound connect to both picture frame speakers and sound bar concurrently View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this is not possible. You can use multi-output aud... View Post |
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I have both a Frame on the wall and another samsung TV for watching shows. When I change channels or use the remote to search on the TV it also... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this is by design. The only options would be to us... View Post |
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has anyone have this happen? The TV is only two years old - very disappointing! View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If this is occurring on all sources, this is something that will ... View Post |
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I can’t change the picture on my screen to a custom picture from my phone in art mode. The option for Art mode doesn’t even show up on my app like... View Post
Samsung_Moderator
Hi there, thanks for posting about this. Just to confirm, have you tried the different options for u... View Post |
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Was watching our QN55Q60RAFXZA . Flat 55" Q60 Series when there was a sizzling noise followed immediately by a loud pop and the screen... View Post
Samsung_Moderator
Oh no! I hope everything is okay! So that we can look into this further, please call in at 1 (800) 7... View Post |
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Hello all. I have a Samsung UH8000 and Bluesound pulse 2i soundbar and I am unable to control the sound with my Samsung remote. I go into... View Post |
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On new QLED 4K skin tones do not look natural and skin seems brighter than should be. How can I adjust? I tried by adjusting red down and green... View Post
Samsung_Moderator
Hello! Thank you for reaching out! The best option would be to reset the picture settings and then t... View Post |
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I'm recently buy the frame 55" and connected through smartthings app, but when i click on my The Frame device, it open the remoto only, so... View Post 
Samsung_Moderator
I see how frustrating this can be. I updated the link so you can reach out on our Smatthings communi... View Post |
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I have a Samsung QLED TV, model QN85Q70AAFXZA. I've had it for a few years and everything's worked fine. Now, with no other changes, the... View Post
Samsung_Moderator
Hey @DH23! Thank you for reaching out and welcome to the community! Here's a link with a few things ... View Post |
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I’ve been through the first thorough fifth rounds of poor Samsung customer support and a subcontractor technician visit. I’m hoping that someone... View Post 
asha_kanta_sharma
Try adjusting picture settings (mode, motion smoothing). Test with an external OTA tuner box to isol... View Post |
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Hello, I was installing the frame 43-inch TV with slim wall mount, when I was almost done and just needed to screw in C1 screws in TV, I found... View Post |
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Hello: I have a new 2024 model 65" frame tv. I have a Samsung sound bar and sub. We just got an AV cabinet to put all devices in - when the... View Post
asha_kanta_sharma
IR Extender: The easiest way to extend the IR signal into your cabinet without opening the door is a... View Post |
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Since the most recent update, using hands-free Alexa causes my TV to wake up but fail to return to sleep leaving the screen on. Could you advise on... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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How can I connect my headphones? There is no plug like in the old tv. View Post
Samsung_Moderator
Hello! Thank you for reaching out! Please also know that not every pair of Bluetooth headphones can ... View Post |
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I am struggling to find a solution to a continual problem with the virtual keyboard on my qa75qn800bwxxy tv. changing the tv channel will randomly... View Post 
CalebDavis
I had the same problem every time we changed the channel it would pop up. I did a factory reset and ... View Post |
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