Hi, I have a QN85b TV and the source material is all run through my Denon AVR-X4400H. So, in essence I'm using the QN85b as a monitor via hdmi... View Post
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Hi, I have a QN85b TV and the source material is all run through my Denon AVR-X4400H. So, in essence I'm using the QN85b as a monitor via hdmi... View Post |
Just got a 55" QLED tv. Nice picture. But how do I shut up the voice that tells me what's going on? View Post Hello! Thank you for reaching out! If it's not there, it should be Settings > General & Privacy > Ac... View Post |
Dear Samsung Technical Support, I would like to report a persistent issue I am encountering with Samsung TV Plus on my television (model in the... View Post |
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Hi, my up button on my remote for my Samsung Frame TV is not working. All other button work fine. I have contacted Samusung and they have send me a... View Post I am just speculating, but It sounds like that particular remote has a design flaw from the manufact... View Post |
We bought the Samsung Frame some days ago, and are experiencing problems connecting to the Art Store. Even though we have paid for the annual... View Post Hello! Thank you for reaching out! I see how being unable to use art mode can be a cause for concern... View Post |
Is anyone else having issues connecting their phone to their tv's? I have the 75" Neo QLED and for the past month or so have not... View Post Hello! Thank you for reaching out! It would be recommended to get support for SmartThings issues on ... View Post |
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Bought the Frame TV in 2023. This is now what the screen looks like with a clear dark stripe. Out of warranty after 1 year. I see others... View Post Hello! Thank you for reaching out! This is something that will require service. As your TV is out of... View Post |
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Hello, Recently (this year) I started experiencing strange behaviour of the Art app on my Frame (QE65LS03AAUXXN). Already twice this year the... View Post Hello @Voronko! Thank you for reaching out! You can try to disable night mode to see if this fixes t... View Post |
Is there a way to clear the cache on a QN49Q70R? The standard answer of "Go To Settings/Storage?Device Care" doesn't seem to apply. View Post Hello @bdoruf! Thank you for reaching out! Some models do not include this option; you can, however,... View Post |
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4 months after purchasing my 85 inch QLED, I started having sound issues. I play my audio through the TV speakers as it has Dolby ATMOS. The sound... View Post Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
Can my TV sound connect to both picture frame speakers and sound bar concurrently View Post Hello! Thank you for reaching out! Unfortunately, this is not possible. You can use multi-output aud... View Post |
I have both a Frame on the wall and another samsung TV for watching shows. When I change channels or use the remote to search on the TV it also... View Post Hello! Thank you for reaching out! Unfortunately, this is by design. The only options would be to us... View Post |
has anyone have this happen? The TV is only two years old - very disappointing! View Post Hello! Thank you for reaching out! If this is occurring on all sources, this is something that will ... View Post |
I can’t change the picture on my screen to a custom picture from my phone in art mode. The option for Art mode doesn’t even show up on my app like... View Post Hi there, thanks for posting about this. Just to confirm, have you tried the different options for u... View Post |
Was watching our QN55Q60RAFXZA . Flat 55" Q60 Series when there was a sizzling noise followed immediately by a loud pop and the screen... View Post Oh no! I hope everything is okay! So that we can look into this further, please call in at 1 (800) 7... View Post |
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Hello all. I have a Samsung UH8000 and Bluesound pulse 2i soundbar and I am unable to control the sound with my Samsung remote. I go into... View Post |
On new QLED 4K skin tones do not look natural and skin seems brighter than should be. How can I adjust? I tried by adjusting red down and green... View Post Hello! Thank you for reaching out! The best option would be to reset the picture settings and then t... View Post |
I'm recently buy the frame 55" and connected through smartthings app, but when i click on my The Frame device, it open the remoto only, so... View Post I see how frustrating this can be. I updated the link so you can reach out on our Smatthings communi... View Post |
I have a Samsung QLED TV, model QN85Q70AAFXZA. I've had it for a few years and everything's worked fine. Now, with no other changes, the... View Post Hey @DH23! Thank you for reaching out and welcome to the community! Here's a link with a few things ... View Post |
I’ve been through the first thorough fifth rounds of poor Samsung customer support and a subcontractor technician visit. I’m hoping that someone... View Post Try adjusting picture settings (mode, motion smoothing). Test with an external OTA tuner box to isol... View Post |
Hello, I was installing the frame 43-inch TV with slim wall mount, when I was almost done and just needed to screw in C1 screws in TV, I found... View Post |
Hello: I have a new 2024 model 65" frame tv. I have a Samsung sound bar and sub. We just got an AV cabinet to put all devices in - when the... View Post IR Extender: The easiest way to extend the IR signal into your cabinet without opening the door is a... View Post |
Since the most recent update, using hands-free Alexa causes my TV to wake up but fail to return to sleep leaving the screen on. Could you advise on... View Post Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
How can I connect my headphones? There is no plug like in the old tv. View Post Hello! Thank you for reaching out! Please also know that not every pair of Bluetooth headphones can ... View Post |
I am struggling to find a solution to a continual problem with the virtual keyboard on my qa75qn800bwxxy tv. changing the tv channel will randomly... View Post I had the same problem every time we changed the channel it would pop up. I did a factory reset and ... View Post |
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