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I bought what I had understood is the Samsung flagship television and was very impressed but now the screen doesn’t work (sound works fine and I... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! This is something that would require service; depending on the wa... View Post |
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Hi, Is it possible to install java 21 jdk on the tizen browser smart tv? If yes, how do i proceed step by step. If no, can you install... View Post
Samsung_Moderator
Hello! Thank you for reaching out! No this is not possible to download on the TV. View Post |
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hi ! i'm wondering if someone can help me. i like to fall asleep with music on. typically ambient music from youtube. on my old roku, i never... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this option is not available on our TVs. I apologi... View Post |
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My remote is fully charged, the red light on top is constantly on, and the buttons are nonresponsive. View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the information in the following link: h... View Post |
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I unboxed my new Neo QLED 65” TV 2 nights ago (purchased from Amazon), set it up, and there are very prominent horizontal lines/stripes across the... View Post 
Samsung_Moderator
That's great to hear! Please feel free to send any moderator a private message if you have any quest... View Post |
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There is a thick black line on the screen that does. Or go away, it was a yellow line for a few weeks which wasn’t too obvious but now it is... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If this is occurring on the sources, then this will require servi... View Post |
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My new Frame Pro cannot see the Wireless One Connect Box. I have done lots of searching online, spoken twice to Samsung Tech Pros (they clearly did... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, I do not see a way to reset the One Connect itself... View Post |
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Hi Samsung Community, I need some help or advice regarding an issue with my Samsung TV. I purchased the TV - Model No: QN75QN95BAF - on... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Since none of the troubleshooting has helped, this will require s... View Post |
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i just got the Samsung Frame TV during Prime Day, and I’m running into an issue I can’t find anywhere else online. Whenever I go to the art... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying a factory reset on the TV. You can use t... View Post |
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Several months ago, my 2022 frame started to go to art mode when hitting home from passively displaying art. It used to go to the main home area... View Post |
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My Acorn app quit loading on my The Frame tv. I deleted it, planning on reloading it. Unfortunately I can’t seem to find the app. Can someone... View Post 
SolveForce
Glad you got it working! For anyone else who runs into this same issue on a Samsung Smart TV or The ... View Post |
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Im trying to connect an antenna to my 75 inch q60? Smart tv. The antenna doesn't show up, can't scan channels and the TV kicks back to air... View Post |
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Out of the box, I can’t use any apps on my Samsung Frame TV. Any time I try to open an app such as Netflix it takes me to the screen to install but... View Post 
merrittbrinkley
FYI, the following steps Samsung provided me with worked! Thank you for waiting. Please follow these... View Post |
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After being away for a few days, I came home to find the black screen on my 65 in tv hanging down, separated from the base of the tv. I went online... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service. Please feel free to ... View Post |
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I keep getting stuck on the delete photos screen. I also can't seem to delete from the app (it lets me select, I hit remove, but nothing... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! To be able to do a factory reset, please try the information in t... View Post |
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I am about to mount a QN75QN90D on a wall, but withing 5 inches of the head unit of a "mini-split" system. Has anyone done this and, if so,... View Post 
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Samsung QE55Q80AATXXU and QE50Q60DAUXXU connected via HDMIArc to Panasonic SU-HTB20 soundbar dropping out on certain FREESAT channels. Volume, mute... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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I recently purchased a 2024 Frame TV model number ... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Yes, 64 is the limit to the available photo slots on the Frame TV... View Post |
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I have just purchased Frame TV model QN65LS03DAFXZA from the US, I am based in the Cayman Islands. I am able to use Art mode but there is no option... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This could be a region access issue. Create a new Samsung account... View Post |
