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I placed an order on March 2nd and cancelled it on March 3rd. My order status has been "Cancel Initiated" since. I've reached out to... View Post 
userom6Zd6xUHY
I cancelled it the day after I made the order. The status has been "Cancelled initiated" ever since.... View Post |
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I have a 2020 Samsung TV (UN65TU7000FXZA) running Software Version T-KTSU2AKUC-2601.1. Whenever we watch a video from any of our apps, every 30... View Post 
Samsung_Moderator
Hello@pderdeyn! Thank you for reaching out! I would recommend trying an Ethernet cable to the TV fir... View Post |
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My tv seems like it's starting to struggle. It won't pull up the home menu when pressing the home button on remote OR in the app, but I can... View Post
Samsung_Moderator
That does sound kinda strange, this seems like it could have been a one off software glitch, but as ... View Post |
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TV QN55QN85CAG Soundbar HW-Q800C (connected with TV over Wi-Fi) TV OS: Samsung Tizen OS v2020 If I do any of the following things while... View Post 
joaomambelli
I will try that and test for a few days... But bear in mind that this is probably a software bug rel... View Post |
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I have QE75QN90A TV and now recently I have noticed that after I turn off TV and turn it on again, the Apps stop working. The way it seems they... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Solar remote will not move cursor to the left. Up, down and right are okay. View Post
Samsung_Moderator
Hello, Members_VwVtR3M. Welcome to the Samsung Community! We know how frustrating it can be for your... View Post |
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Love our new Feame TV, but cannot find a way to access the cable channel guide. The “Guide” icon only goes to Spectrum TV Plus, and is not... View Post
Samsung_Moderator
Hello, PM2Frame. Welcome to the Samsung Community! We know how frustrating it can be not being able ... View Post |
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Hi there, trying to get a replacement for the Frame 2021 75”. I’m wondering if these two are interchangeable. The BN96-51295M is... View Post 
communityfan
Thanks. Samsungparts online shows that it’s out of production. I wish I had bought it sooner when th... View Post |
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I have a Samsung series 6 tv and it’s stuck on step 3. I’ve done everything and nothing is working. Can someone please help fix the problem? View Post
Samsung_Moderator
Unfortunately, if these troubleshooting steps didn't work, I would recommend reaching out to our sup... View Post |
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I recently purchased the Samsung Q900C surround sound system. Overall, I really like it. However, I've ran into an issue where it will... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately this is standard and cannot be changed. As while yo... View Post |
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Hello I am inquiring on some help in seeking a sound bar with good quality for my now Samsung Q60T (58") TV. It is a 2020 model. Any... View Post 
JBTechfanatic
Yes, absolutely. Going with a Samsung 5.1 or better surround sound soundbar system—Samsung to Samsun... View Post |
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I appreciate what you are "trying" to do by scanning for OTA channels "Live TV". Fact is that an auto scan that deletes previous... View Post
Samsung_Moderator
Unfortunately, this is a limitation on the television. A signal booster for the antenna would be our... View Post |
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I tried ignoring but they've only gotten brighter. Is it a panel issue? QLED 55" View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If this is happening on all sources, this is something that will ... View Post |
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I just got a new 55" Class QLED 4K Q60D and I absolutely love it, but when I watch movies on Prime, I have black bars all the way across the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Most movies will have the on them as they are filmed that way. Yo... View Post |
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Hi all Our Frame TV updated to the new software this week (March 2025). Now, if we click to sign into our account the TV, it will not open a... View Post
Samsung_Moderator
Hello @smithandmiller! Thank you for reaching out! Please attempt a factory reset on the TV to solve... View Post |
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I have the fame TV (QN55LS03D, 2024 Model) and have connected it with 2 frame speakers which sit right behind our couch. We have no sound bar just... View Post
russnuffer
I completely agree with your update idea. I'm not a software engineer, so I'm not sure if it's even ... View Post |
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Hi, my Frame TV has stopped showing art. It loads the screen and I can see the pictures but when I select one if gives a spinning wheel on the... View Post
Samsung_Moderator
I apologize for the inconvenience, but that is great that it's working again! View Post |
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Our Frame Tv remote has a constant solid red light. We changed batteries, and it works but realizing it’s burning through the battery life. Any... View Post
Samsung_Moderator
Hello! Thank you for reaching out! You may need to purchase a new remote. Please go to samsungparts.... View Post |
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The Samsung One Remote controls the Samsung SMT-H3362 cable box for guide, channel selection etc. But the remote will not turn on/off the cabox... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Is the cable box connected to the CEC port? Also have you made su... View Post |
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When I turn on game mode on my Samsung TV and only with ps5 (Xbox ok) I get a really washed out screen and it’s unplayable. Any ideas? ... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! Have you tried resetting the picture settings on the TV to see if... View Post |
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2023 Frame, the remote recently switched to IR mode. It was working, but the range was diminished so we tried to pair the remote with the TV... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying a reset on the remote, to do this please... View Post |
