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Dryer Door inner glass shattered

(Topic created: 09-11-2021 07:29 AM)
user2oTX9XZy6G
Constellation
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Washers and Dryers

Bought a Samsung washer and dryer, had it installed on July 8 2020.  I did 3 loads of laundry over a period of 3 days. On the fourth  did a load of laundry and  went to open the dryer door,  the the inner glass just shattered. mind you I had no clothes in the dryer, just opened the door and glass went all over the place..

I am have problem with getting Costco.com to in contact with what their going to do about the situation.

Is this a common problem with  the glass shattering and innerglassinnerglassshould just return the Dryer and buy some other brand.  thanks

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SamsungLarry
Community Manager
Community Manager
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Washers and Dryers

I am sorry you have to experience this. Can I have your full model code and serial number via private message?







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usergNeTTO2QdB
Constellation
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Washers and Dryers

We purchased a Samsung DVE45R6100C/A3 last December to replace a similar model I had purchased in 2012.  It was such a fantastic set, we bought the new one.  

During a standard Drying cycle last month the inner glass shattered.  Samsung service told us to buy a new part as it was not covered under warranty.  We have to replace the entire door and it is out of stock everywhere.  Home Depot will not take it back as it is outside their return window.

How is shattered glass cosmetic?!  Why hasn't there been a recall?  

The laundry is full of slivers of glass, I cannot use our dryer,  and I was cut multiple times trying to clean it up.  


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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Oh no! That's not good to hear please send me a private message with your full model and serial number and pictures of your door?


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userNG7s3pxJcQ
Astronaut
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Washers and Dryers

Have a Samsung Dryer that’s 17 months old. Haven’t been home for a week so no usage of the dryer. Came home to a shattered inner dryer glass door. Appears from this community that it happens a lot. If I can not get a replacement glass then I will not be buying another Samsung unit. That high cost for only getting 17 months of usage it ridiculous. 

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SamsungAl
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I totally understand and I'm glad no one was hurt! Please send me or any of the other mods a private message with the full model and serial number of the dryer so that we can get this corrected for you 🙂


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userTseBmFAGUF
Astronaut
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Washers and Dryers

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We bought our washer and dryer set in December 2018. We love it! Last night we were drying a small load containing only a king sheet, a pair of jeans, and a shirt and heard a loud sound. The inside door shattered. My husband used our shop vac to clean up the glass. I researched a little and found this has happened to others. Can you please help us?

20210911_062734.jpg

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SamsungAl
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Oh my gosh! I'm glad no one was hurt! Please, let me get this resolved for you 🙂 Can you shoot me a private message so that I may gather some more information?


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userBmFpsjOG7M
Constellation
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Washers and Dryers

Hello,

I am reaching out because I have an issue that appears to be a know event for Samsung front loading dryer owners.  the clear plastic is severely cracked.  This appears to be a defect of the product as the only things that go in there are soft items to dry.  Perhaps when the unit heats up it creates the cracking.  It has gotten significantly worse and I would like a resolution to this.  Thank you so much!

Caroline

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SamsungLou
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I will be happy to look in to your case. Please send the full model and serial numbers to this PM Link.


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