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Astronaut

12 TVs none will stay connected to WiFi

I have looked through the other WiFi issues I can find on the forums and have not found a solution that works for mine. I purchased (12) Samsung UN55NU6950 for my office and I am having WiFi connectivity issues with all of them. I do have another 82" Samsung that does not have the issues. 

 

  • All are up to date with the latest update 1292.1,
  • If I unplug the units they will usually connect the first time they are turned on. 
  • Resetting Network will work but again next time you turn it on it will not work

Please help as this is a real hinderance to everyone and I am a huge influence on purchasing Samsung.

3 REPLIES 3
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Astronaut

Re: 12 TVs none will stay connected to WiFi

Same problem here.  Got manually unplug power cord,  then plug back into wall.    Then, it connects within a few seconds.  I have a strong internet signal.   

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Halo

Re: 12 TVs none will stay connected to WiFi

This sounds like behavior that occurs when a device is assigned the same IP address as an existing device on a network.

 

Check your network to make sure that there are enough internal IP addresses available on the WiFi subnet to provide each TV with a unique IP address.  

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Samsung Moderator
Samsung Moderator

Re: 12 TVs none will stay connected to WiFi

@userwYUBzcBVod & @userqxMvu99tZ8 try the following:

 

Make sure your Wi-Fi network is compatible with the TV:

 

Network requirements vary between TVs and are listed in the user manual. As an example, 2018 models NU6***, NU71**, NU72**, and NU73** only support 2.4Ghz networks. They will not even see a 5Ghz network.

 

If the network is not compatible with the TV, the TV will be unable to see or connect to it.

In most cases, the default settings for home networks are fine. However, if the network settings have been adjusted, confirm that they meet the requirements of the TV.

 

Disconnect some of your other things that are connected to Wi-Fi:


The more things you have connected to your Wi-Fi network, the weaker the signal will be. If you have 2 tablets, 3 phones, a refrigerator, and an Xbox, the signal could be very weak. Disconnect all other Wi-Fi devices from the network and then try to connect the TV.

 

If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle and you should upgrade your router or connect fewer devices.

 

Try connecting to a different network:

 

This is a troubleshooting step to help determine what the issue might be. For instance, if a mobile device with hotspot functionality is available, have it create a network and try to connect the TV to the hotspot. If any other networks are available, they can be tried as well.

 

Note: If the TV can connect to any other network, service is not required, and the issue is with the network that you're unable to connect to. Contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

 

 

 

If the issue continues, we recommend contacting your ISP or the manufacturer of your router for further assistance. If they help you determine the TV as the source of the issue, service is required.

 

 

 

Here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
- If you're OUT of warranty, use the following link to locate a service center in your area:
http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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