My 55" Samsung TV developed vertical green and blue bands (a known manufacturer's defect with this model) two weeks ago. I called Samsung and supervisor, Virgil, on 6/19/2020 stated that I would get a one-time warranty accommodation that would cover my TV til 8/7/2020 (TV purchased 8/7/2017 and manufacturer warranty expired 8/7/2018). At Virgil's request, I submitted proof of payment to email@example.com and my Samsung account was updated with the date of purchase on 6/22/2020. I have been calling Samsung since that day to get the promised one-time warranty accommodation to get my TV fixed for free and every single employee I have spoken to in the past two weeks says that the warranty department has not updated the technical department for repair. Every time I call they tell me to resend the proof of purchase to firstname.lastname@example.org. I have now sent proof THREE times and no one seems to want to help me with the promised extended warranty accommodation.
Hey there! I definitely understand your frustration. Can you send me a private message with you transaction number? http://bit.ly/2tCGnGK