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Amazon Alexa high battery usage

(Topic created: 03-27-2024 06:23 PM)
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A Series & Other Mobile
For some reason Amazon Alexa is using more battery then normally this is the battery usage for the app itself so this was already the 2nd time when it was put into deep sleeping by device care I'm not really seeing any high battery usage on my Galaxy A13 5G I've been optimizing my phone to keep it running smoothly but this probably did happen before to Pokémon GO that game had to be put in deep sleeping before but nothing hasn't happened with that yet but anyway if this happens a 3rd time I'm going to have to wait it out or i'm going to have to consider contacting Amazon for help
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Samsung_Moderator
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Hello, Welcome to the Community. We understand the concern of the battery draining quickly.

If an app is causing significant battery drain, try clearing the apps cache and/or data. https://www.samsung.com/us/support/answer/ANS00077611/

Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following:

Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery. 

https://www.samsung.com/us/support/galaxy-battery/optimization/ 

You can also try the steps here: http://www.samsung.com/us/support/troubleshooting/TSG01001388/

If you continue to experience the battery drain, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, Welcome to the Community. We understand the concern of the battery draining quickly.

If an app is causing significant battery drain, try clearing the apps cache and/or data. https://www.samsung.com/us/support/answer/ANS00077611/

Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following:

Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery. 

https://www.samsung.com/us/support/galaxy-battery/optimization/ 

You can also try the steps here: http://www.samsung.com/us/support/troubleshooting/TSG01001388/

If you continue to experience the battery drain, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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