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Book3 can't connect 2 devices with multi-control at the same time

(Topic created: 08-04-2023 06:29 PM)
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The-Yuri
Constellation
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Computers

I used multi-control with my Book 3 for two days and was working fine with both devices.

Suddenly I got this message. Maybe after an update or something...

"Disconnect Tab S8+ to connect to another device. To connect 2 devices at once, both devices need One UI 5.1 or later."

How can solve this problem? My phone and my tab are both with OneUI 5.1, and they worked the first two days, but now I can only connect one at a time.

I tried to signing out from all devices and signed in again but the same problem.

t2CcCxg

 

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Samsung_Moderator
Community Manager
Community Manager
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Hello! Thank you for reaching out! Thats definitly strange that this is not working now. I would make sure that all devices envloved are up to date. If that still does not help I would recommend reaching out to our smartthings community as they will prove most helpfull. You can use the following link to reach them. 

 

https://community.smartthings.com/

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The-Yuri
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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! Thats definitly strange that this is not working now. I would make sure that all devices envloved are up to date. If that still does not help I would recommend reaching out to our smartthings community as they will prove most helpfull. You can use the following link to reach them. 

 

https://community.smartthings.com/

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