JUMP TO SOLUTION Solved

Original topic:

Galaxy Book 2 Pro 360 Touch Screen Issue

(Topic created: 07-17-2023 09:52 AM)
1929 Views
saahilagarwal9
Constellation
Options
Computers

I had Purchased a galaxy book 2 pro 360 in august 2022 but from 1st of july 2023 an issue with touch screen arises. Screen recognizes the multiple touches and become unresponsive. From the top side screen doesn't work or response while touch. My laptop is under warranty. After going through various troubleshoots by one of the executives, he had told that just visit the nearest service Centre. But there is no availability of laptop servicing in the service centre of Muzaffarpur district situated in Bihar.

 

   

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply