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Samsung update on my laptop

(Topic created: 07-13-2023 01:40 PM)
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userr7KPTkJtN8
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I downloaded samsung update on my laptop vía Windows marketplace and installed it. When I go to open it nothing happen jjust stay on the open screen with a big blue circule in the middle and stay there for ever. Any ideas?

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Samsung_Moderator
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Hello! Thank you for reaching out! That's definitely strange how the updater is not working properly. But there is a couple of steps that you can try to get your laptop updated. I first would recommend uninstalling the Samsung update app and reinstalling it, but before trying to open it I would recommend restarting the computer first. If it's still not working you can use the link below to still get everything updated useing the Windows Update section of the informational link. 

 

https://www.samsung.com/us/support/answer/ANS00083923/

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userr7KPTkJtN8
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This is the screen20230713_153529_1000007675_1689280530.jpg
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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! That's definitely strange how the updater is not working properly. But there is a couple of steps that you can try to get your laptop updated. I first would recommend uninstalling the Samsung update app and reinstalling it, but before trying to open it I would recommend restarting the computer first. If it's still not working you can use the link below to still get everything updated useing the Windows Update section of the informational link. 

 

https://www.samsung.com/us/support/answer/ANS00083923/

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