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I have and older Samsung RF710 laptop and formatted c: and reinstalled it with Windows 10. The microphone stopped working. I believe its driver... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend if possible to try and use the auto updater, yo... View Post |
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I'd d like to sign in to Windows with Hello fingerprint or facial recognition, but my Settings indicate that it can't find a camera. My... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be concerning with not being able to use this ... View Post |
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The Book 3 ultra was an amazing laptop. Only for about a week and a half. One day I informed of a new update so u updated it and ever since then it... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Since you did just purchase it and should still be within the ret... View Post |
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I just updated my laptop today and now there’s no volume coming from it?? I tried connecting my bluetooth devices as well, there’s absolutely no... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with your laptop not having sou... View Post |
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How to install a folder in Computer is it possible View Post 
ILoveGabcom
Go to where you want to the new folder to be. Right click on an empty area to bring up options. Sele... View Post |
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Spent over an hour on the phone with Samsung trying to register my new Chromebook. Lost count on the number of times I was bounced between service... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to register... View Post |
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I was playing 1 game on steam (phasmophobia) and it just drained my galaxy book 3 ultra battery in like 45 mins. I thought this laptop can handle... View Post 
VerbumVeritum
Most laptops have extremely shortened battery life while playing games (especially if these utilize ... View Post |
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Computer: Model NP930QDB-KE1US (Galaxy Book 1 Pro 360) Window 11 (with all the latest updates as of this post). Thunderbolt port with SSD 500... View Post 
userY6fUeXob9e
Turns out my cable was defective .... went to local store and got a new Thunderbolt 4 cable and imme... View Post |
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I recently acquired this notebook, and haven't figured out how to get the Insert key to work. I tried Fn+Insert, and nothing changed.... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be confusing with not having any notification ... View Post |
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Strange question. So I bought the i9, 4070 version of the book 3 ultra recently. I thought it was weird that it only has an HDMI 2.0 port... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be confusing with being able to get a higher r... View Post |
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In any given minute there is about a 50% chance that the fingerprint scanner on my recently purchased Galaxy Book3 Pro (NP940XFG) is known to... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be disappointing with not being able to use yo... View Post |
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I used multi-control with my Book 3 for two days and was working fine with both devices. Suddenly I got this message. Maybe after an update or... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! Thats definitly strange that this is not working now. I would mak... View Post |
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could you please tell me how can I reset UEFI (bios) password on Samsung galaxy notebook 9 pro 2017? translated by google. View Post 
user5TbU5wN0Li
thanks for the response. Could you please tell me how much it costs to recover the bios password and... View Post |
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I'm trying figure out whether there's a certain way to use the Page Up and Page Down keys (see pic). It seems like each key moves the... View Post 
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Could you please make Quickshare start up faster. I don't mind some performance hogging. I would like to send a file as soon as I turn on my... View Post
Samsung_Moderator
Hello! Thank you for reaching out! And thank you for the suggestion! I will tag this post for our en... View Post |
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My backlight itself works because it flashes upon start-up. However, fn+f9 does nothing. My other f keys used regularly work fine, so it's... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to get the ... View Post |
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I have had my galaxy book less than a year. The touch screen has all these opache circles that pop up all over. Sometimes I can't use touch... View Post |
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Bought the followingSamsung - Galaxy Book3 360 2-in-1 15.6" FHD AMOLED Touch Screen Laptop -Intel 13th Gen Evo Core i7-1360P -16GB Memory... View Post |
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Hi wanted to know if this model supports touch input by hand or its just from the s-pen because for my laptop the s-pen works fine but no touch... View Post
Samsung_Moderator
Hello! Thank you for reaching out! No, this model does not support touch screen. View Post |
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I just got model NP964XFG and it has worked great. But, when I use it without the AC power supply connected the screen will periodically go black... View Post
Samsung_Moderator
That's great to hear! I went ahead and marked it as solved, so others can see this if they have the ... View Post |
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I had Purchased a galaxy book 2 pro 360 in august 2022 but from 1st of july 2023 an issue with touch screen arises. Screen recognizes the multiple... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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I downloaded samsung update on my laptop vía Windows marketplace and installed it. When I go to open it nothing happen jjust stay on the open... View Post
Samsung_Moderator
Hello! Thank you for reaching out! That's definitely strange how the updater is not working properly... View Post |
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Hi team, it's been since January 2023 I am trying to install the Windows 11 22H2 but it is always failing between 92% and 97% with the same... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this can be frustrating with your laptop not updati... View Post |
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I installed a fresh Win Pro 11 on my Galaxy Book 3 Pro. However the soundcard, ethernet and keypad aren't working and I cannot access other... View Post 
Onweerwolf1
Not sure what you mean by "requested service". I mailed Samsung directly and got some pointless link... View Post |
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Hi, I thought I would share my experience with my galaxy book laptop not turning on in case it's useful for anyone else. I used the laptop... View Post |
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I have ChromeVox and text to speech turned off in settings on my Chrombook 4. However, when I login I still get voice prompts to enter my PIN and... View Post
Samsung_Moderator
Thank you for confirming after doing more research unfortunately there is no way to turn this off th... View Post |
