Can you please try a restart on the computer? Also, are you in a well-lit room or a dark room? Depending on the model, the sensor can cause this to occur.
Hello! Thank you for reaching out! I just want to make sure that when the light turns off, is it in active use, or is it while the keyboard is not in use?
Can you please try a restart on the computer? Also, are you in a well-lit room or a dark room? Depending on the model, the sensor can cause this to occur.
