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From recently my new Book 4 started bleeding backlight, some... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will need service. Depending on your warra... View Post |
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Just bought a Galaxy 4 laptop with an intel core 7 150u hyperthreading to 5.4 cpu. It won't go above 2.6GHz even with power set at best... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is normal; it won't go to 5.4 GHz unless it needs it. The 5.... View Post |
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After installing the latest BIOS update (P00AKX.060) on my Galaxy Book4 Edge (Snapdragon X Elite), Windows no longer recognizes the internal... View Post |
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I'm reaching out because my laptop is no longer recognizing input from my stylus or pen. The pen does not require Bluetooth or batteries;... View Post
Samsung_Moderator
I understand the troubleshooting should still help, as replacing the spin tip should work. Depending... View Post |
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I have a really weird issue. My home WiFi is fine all day, all week, until I turn on my Galaxy Book4 Edge 14" with Qualcomm Snapdragon X Elite.... View Post
Samsung_Moderator
Hello! Thank you for reaching out! It would be recommended to reach out to TP-Link support. View Post |
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I bought galaxy book 4 past 5 days in this screen has back light bleeding issue.not in all conditions where the brightness should be 100% and dark... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If this is occurring after a restart on the laptop then this will... View Post |
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I have a Thunderbolt hub connected to a wired network. I noticed that recently when I connect, my computer connects via wifi, not the wired... View Post 
Samsung_RpHdezK
User error. I had it plugged into the wrong port. I assumed the USB-C and Thunderbolt ports were int... View Post |
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I've looked at Samsung Settings and nothing has changed. Same with Windows settings. It seems nothing I can control will put the display to... View Post 
Members_q9r3d72
Having done nothing but let it sleep for an entire day away from home, the issue appears to be resol... View Post |
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I’m looking to upgrade my setup and switch to digital note-taking by purchasing the Samsung Galaxy Book5 360 (15.6” 2-in-1 Laptop). Right... View Post
Samsung_Moderator
Hello! Thank you for reaching out! The best option would be to use a wireless full-size keyboard wit... View Post |
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I have been trying to remote login to my MacBook M4 Pro 14" that I just purchased. When I click connect, the monitor says "Workspace... View Post
asha_kanta_sharma
For optimal compatibility, consider setting your MacBook's display to a resolution of 1920 x 1200 or... View Post |
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The keyboard backlight on this laptop shuts off intermittently. Can you suggest a fix for that? View Post
Samsung_Moderator
Can you please try a restart on the computer? Also, are you in a well-lit room or a dark room? Depen... View Post |
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I just noticed that I hadn't clarified in my question below, that this is on a Samsung computer, not a phone: "How do I reinstall the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! When searching the Windows Store, do you see any Samsung apps? Yo... View Post |
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Hi, this morning I got some issues with my Galaxy Book 3 Pro 360. Fingerprint option is not working and PIN, too. "Something went wrong and... View Post
Samsung_Moderator
Hello! Thank you for reaching out! If you are having issues singing into Windows this will be a Wind... View Post |
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I have a Samsung notebook model NP300E5A-A05US which was purchased in 2012. It had Windows 7 Pro which has been updated regularly and now runs on... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is a community for troubleshooting Samsung devices. Unfortun... View Post |
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Hi, I need urgent help for the above issue. Last night April 3rd 2025 there was a system update to my Samsung laptop: Galaxy Book 4... View Post 
jordantan29
I found the solution. All I need is to run Samsung_MonSetup_091006.exe and uninstall the driver and ... View Post |
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Occasionally when scrolling over the apps (Chrome, Adobe Acrobat, Words) the laptop freezes for a second or two. However, the CPU or RAM does not... View Post
Samsung_Moderator
Hello @Artwo! Thank you for reaching out! That's strange that that's occurring. Sometimes, a fresh r... View Post |
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I am very disappointed in having issues with my Galaxy Book 5 360 Pro laptop that I haven't even had for 30 days yet. I keep getting a BIOS... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend if possible to attempt a factory reset on the l... View Post |
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The fingerprint reader works fine right after one or two fingers are programmed in. After a while it starts requiring multiple taps. Eventually... View Post
Samsung_Moderator
Unfortunately, as I am not a technician,I do not know the type of repair they could do, as this coul... View Post |
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I recently received the Book5 Pro 14" with 32 GB RAM and 1 TB storage. I am satisfied with everything except for the cursor lag, which occurs... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying with an external mouse to see if this is... View Post |
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My notebook is cracked, but all the touch screens are still working, and the display is still working fine. Is there anyway to replace only the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service, depending on your wa... View Post |
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Hello and thank you for reading my question.I have been unable to find documentation on how to install Windows 11 on a new PC build utilizing a... View Post |
