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Hi, this morning I got some issues with my Galaxy Book 3 Pro 360. Fingerprint option is not working and PIN, too. "Something went wrong and... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If you are having issues singing into Windows this will be a Wind... View Post |
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I have a Samsung notebook model NP300E5A-A05US which was purchased in 2012. It had Windows 7 Pro which has been updated regularly and now runs on... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is a community for troubleshooting Samsung devices. Unfortun... View Post |
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Hi, I need urgent help for the above issue. Last night April 3rd 2025 there was a system update to my Samsung laptop: Galaxy Book 4... View Post 
jordantan29
I found the solution. All I need is to run Samsung_MonSetup_091006.exe and uninstall the driver and ... View Post |
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Occasionally when scrolling over the apps (Chrome, Adobe Acrobat, Words) the laptop freezes for a second or two. However, the CPU or RAM does not... View Post
Samsung_Moderator
Hello @Artwo! Thank you for reaching out! That's strange that that's occurring. Sometimes, a fresh r... View Post |
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I am very disappointed in having issues with my Galaxy Book 5 360 Pro laptop that I haven't even had for 30 days yet. I keep getting a BIOS... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend if possible to attempt a factory reset on the l... View Post |
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The fingerprint reader works fine right after one or two fingers are programmed in. After a while it starts requiring multiple taps. Eventually... View Post
Samsung_Moderator
Unfortunately, as I am not a technician,I do not know the type of repair they could do, as this coul... View Post |
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I recently received the Book5 Pro 14" with 32 GB RAM and 1 TB storage. I am satisfied with everything except for the cursor lag, which occurs... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying with an external mouse to see if this is... View Post |
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My notebook is cracked, but all the touch screens are still working, and the display is still working fine. Is there anyway to replace only the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service, depending on your wa... View Post |
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Hello and thank you for reading my question.I have been unable to find documentation on how to install Windows 11 on a new PC build utilizing a... View Post |
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I was wondering if the galaxy book 3 360 could update to windows 11 24h2 Update: I meant 24h2 instead of 22h2 so I updated the post View Post
Samsung_Moderator
Hello! Thank you for reaching out! Your laptop should be compatible with the update. However, please... View Post |
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Has anyone signed into Microsoft from samsung laptop with linked devices and seen "account manger" next to their picture but it not be... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Just want to make sure are you the one who linked your Samsung ac... View Post |
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Has anyone had any problem using Samsung Galaxy Book Smart Switch to transfer data and apps from a Samsung Notebook9 Pro Laptop to the Book5 Pro?... View Post |
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Good Afternoon, Since about a month i am experiencing a problem with my Galaxy book NP930QDB-KF6DE where once (sometimes with a few minutes... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This could be a weird Windows issue glitch. I would recommend rea... View Post |
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hi I've just got a Chromebook go and its my 1st time using chrome OS but the touch pad isn't working and i can't seem to get it too... View Post
Samsung_Moderator
Hello! Thank you of reaching out! Was this recently purchased? I would recommend a factory reset on ... View Post |
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How to connect my Samsung laptop to my Sony smart TV? View Post
Samsung_Moderator
Hello! Thank you for reaching out! The best way would be HDMI, and using and USB C hub with an HDMI ... View Post |
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Hello, I was just wondering whether anyone knows how to screenshot images of movies taken from Netflix using a Galaxy Book 2 please. I have... View Post 
Hassancoul
That a Netflix protection from stealing their content. You can't screenshot on Netflix. View Post |
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Pls, can anybody let me know where to download or send me DP700A3D-A01US bios file View Post 
kawajan1308
Thanks to you Cosmic Ray. I also found several paywalls like dr. bios. I chatted with Samsung supppo... View Post |
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I've already updated the firmware to 1009.0, installed Easy Setting Box, updated the G9 drivers and my 7900xt's drivers as well. I... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Have you made sure you are using the native resolution on the PC ... View Post |
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