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Laptop not turning on

(Topic created: 04-15-2024 06:25 PM)
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Tae37
Astronaut
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Computers
I'm using Galaxybook3 Ultra and it's been not turned on even though the battery is fully charged. LED is green light when I put the charger and the screen does turned on for a second indicating that the battery is fully charged but still can't turn it on. I also tried soft reset by pressing fn fn1 <- and turn on button. What should I do in this situation?

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! That is strange how your laptop will not turn on. I would recommend trying the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209064/#samsung-pc-will-not-turn-on-or-charg.... If this does not help then this will require service,  depending on your warranty you will have a few options.

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! That is strange how your laptop will not turn on. I would recommend trying the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209064/#samsung-pc-will-not-turn-on-or-charg.... If this does not help then this will require service,  depending on your warranty you will have a few options.

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.