Since none of that helped I would recommend calling in directly at 1-855-795-0509 and speaking with our Samsung account team, to help you get this set up.
Hello! Thank you for reaching out! Just want to confirm when you were setting up your laptop did you pick your location as in the US? You can change your location on your laptop by the following link: https://support.microsoft.com/en-us/windows/, this is just a possibility though. Also, just want to confirm that are you on the US website. You can use this link to make sure: https://account.samsung.com/membership/intro
