Original topic:

quick share fail

(Topic created: 05-03-2022 06:49 PM)
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brandojt27
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I'm trying to send a photo yo My galaxybook pro 2 360 from my s22 ultra via quick share and it keeps failing. How do I get this to work, am I missing something?

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Samsung_Moderator
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Have you tried it on both networks? If this doesn't help I would recommend calling us directly for further support at 1 (800) 726-7864. 

 

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Samsung_Moderator
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Hello! I understand how this can be a cause for concern with this not working properly, just want to confirm have you tried the steps in the video below? 

 

https://www.youtube.com/watch?v=BKdMibaWJ1o

 

 

 

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brandojt27
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I did try the steps in the video. I selected quickshare on my s22 ultra, selected my galaxybook pro2 360, and hit share. It said sending file, and then it said "failed"
JohnnyB33
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Can you please assist?
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JohnnyB33
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This is EXACTLY what I am trying to work through. Same products.
brandojt27
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I've still not been able to resolve this
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JohnnyB33
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If this doesn't get resolved I would consider returning the laptop. That was a huge selling point for me, might try out the tab s8 ultra if the laptop can't keep that feature.
Samsung_Moderator
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Do you happen to have both devices on the same network? Are you using 2.5 or 5 Ghz?

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JohnnyB33
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Same wifi network. Not sure on the other.
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Samsung_Moderator
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Have you tried it on both networks? If this doesn't help I would recommend calling us directly for further support at 1 (800) 726-7864.