quick share fail

[brandojt27]

I'm trying to send a photo yo My galaxybook pro 2 360 from my s22 ultra via quick share and it keeps failing. How do I get this to work, am I missing something?

[Samsung_Moderator]

Hello! I understand how this can be a cause for concern with this not working properly, just want to confirm have you tried the steps in the video below? 

https://www.youtube.com/watch?v=BKdMibaWJ1o

[brandojt27]

I did try the steps in the video. I selected quickshare on my s22 ultra, selected my galaxybook pro2 360, and hit share. It said sending file, and then it said "failed"

[JohnnyB33]

Can you please assist?

[JohnnyB33]

This is EXACTLY what I am trying to work through. Same products.

[brandojt27]

I've still not been able to resolve this

[JohnnyB33]

If this doesn't get resolved I would consider returning the laptop. That was a huge selling point for me, might try out the tab s8 ultra if the laptop can't keep that feature.

[Samsung_Moderator]

Do you happen to have both devices on the same network? Are you using 2.5 or 5 Ghz?

[JohnnyB33]

Same wifi network. Not sure on the other.

[Samsung_Moderator · Accepted solution]

Have you tried it on both networks? If this doesn't help I would recommend calling us directly for further support at 1 (800) 726-7864.