Flashlight on z flip 7 is not working

[Rose8]

I just got my new z flip 7 and for the life of me cannot get the flashlight to work.  I have search and searched for "flashlight" in the manual, in my settings -- nothing.

Anybody else with this issue or a fix please?

Thank you

[VerbumVeritum]

The flashlight toggle is found in the pull down Quick Panel. If it isn't there for you, you can add it by selecting the pencil icon top-right to add it.

If the flashlight doesn't toggle on, can I ask if the flash works on your camera when you take a picture?

[Rose8]

Thank you for your response.

I can find the toggle just fine.  The toggle itself does not work. I have tried over 20 times, nothing.  There is nothing anywhere about the flashlight either.  I have looked in the manual, in the phone's settings.  Nothing.

[VerbumVeritum]

Does your camera flash work properly when taking pictures?

[Rose8]

No, the rear one doesn't. The front one does. I just got this phone and had not checked that out yet.  Thank you for pointing that out. There is definitely an issue. I will contact them.

[VerbumVeritum]

Unfortunately, manufacturing defects inevitably happen, no matter the level of quality control. Samsung will likely advise you to order a new device & return the old one.

[Rose8]

Wow! I just paid $1,200+ for this phone to get it unlocked. I hope they can send a replacement and then I will send them the old one.

Thank you for your help

[vera2509]

I’ve had the same problem with my phone. I only discovered the fault about three months after purchasing it directly from Samsung. It’s possible the issue was there from the start, but I only recently tried using the torch and found it doesn’t work — along with the rear camera flash. I ran all the diagnostics, restarted the phone in Safe Mode to check for any third-party software conflicts, and even performed a master reset. Unfortunately, none of this fixed the problem, so I had to book a repair with Samsung under warranty and my statutory rights.

The experience with Samsung UK customer service has been terrible. It took me six hours on the phone just to try to book the repair. Their system doesn’t even have a drop-down option for a faulty torch, and every time I was transferred to a different department, I had to repeat the same troubleshooting steps. Eventually, after another disconnection and going around in circles, I managed to book the repair online. However, I’ve now received a call from the repair department saying that no fault was found — they claim the camera is working. I tried to explain that it’s the torch, not the camera, that’s faulty, but it was pointless. I’m now taking the next step, as this clearly breaches my statutory rights. It’s unacceptable to have this kind of experience when paying for a premium brand — Samsung should provide excellent customer service.My advice to you is to record a video showing the fault and send it to Samsung customer service as evidence. Hopefully, you’ll have better luck than I did.

[vera2509]

I’ve had the same problem with my phone. I only discovered the fault about three months after purchasing it directly from Samsung. It’s possible the issue was there from the start, but I only recently tried using the torch and found it doesn’t work — along with the rear camera flash.

I ran all the diagnostics, restarted the phone in Safe Mode to check for any third-party software conflicts, and even performed a master reset. Unfortunately, none of this fixed the problem, so I had to book a repair with Samsung under warranty and my statutory rights.

The experience with Samsung UK customer service has been terrible. It took me six hours on the phone just to try to book the repair. Their system doesn’t even have a drop-down option for a faulty torch, and every time I was transferred to a different department, I had to repeat the same troubleshooting steps. Eventually, after another disconnection and going around in circles, I managed to book the repair online.

However, I’ve now received a call from the repair department saying that no fault was found — they claim the camera is working. I tried to explain that it’s the torch, not the camera, that’s faulty, but it was pointless.

I’m now taking the next step, as this clearly breaches my statutory rights. It’s unacceptable to have this kind of experience when paying for a premium brand — Samsung should provide excellent customer service.

My advice to you is to record a video showing the fault and send it to Samsung customer service as evidence. Hopefully, you’ll have better luck than I did.