Fold 7 defect Samsung won't send a replacement.

[Mrmoe]

Received my fold 7 yesterday and noticed that when closed the top corner and bottom corner does not close all the way, there is a significant gap. I reached out to samsung and they said all I can do is return the phone. Purchase another one and once the defective phone is returned they will issue me a refund for that phone. I've been with Samsung since the Note 2 and never have had an issue like this where they don't take care of the customer and make things right. Not happy right now

[VerbumVeritum]

I can report that the Spigen Tough Armor case doesn't have this issue. Good luck with the Thinborne; I've heard good things!

[arjunrana]

There are few faulty cases that prevent phone to close proeprly , but you can try different case from Samsung websites or Amazon . 

[Mrmoe]

Good idea if I wanted to be a few hundred trying out cases.

[iRVerma]

I have noticed the same issue with my unit. The service centre guys have no clue of what is to be done. 

Visiting again to resolve this. Hope it gets done today.