Galaxy Z Fold Screen Damage After Screen Protector Replacement at Samsung Authorized Repair

[lulucy]

Hello everyone,

I’m looking for advice because my Galaxy Z Fold developed a black spot on the inner display immediately after the inner screen protector was replaced at a Samsung authorized repair location.

I pointed it out to the technician right away while I was still in the store. However, the store only offered to split the cost of a screen replacement.

Has anyone experienced something similar, or does anyone know how this situation should be handled?

Thank you for any advice.

[Samsung_Moderator · Accepted solution]

Hello Members_HhGlHPn,

Welcome to Community and thank you for reaching out for assistance. I understand how you are feeling, I too would feel the same if my screen showed a defect after any form of service that was not previously there. 

Please reach out to one of our moderators individually so that one of us can address your issue personally.

Again, my sincere apologies you are having to deal with this issue. We look forward to hearing back from you.

[carma]

That black spot is going to get bigger. I had one on my Fold 6 (not from a repair) and they told me it was a dead pixel, I knew it was not. I have Care+ so they just replaced it for free, mine took a couple of months to start getting bigger.

No way I would split the cost. They damaged it, they need to repair it, especially since they are an authorized Samsung dealer.