Original topic:

Network unlock

(Topic created: 01-03-2024 07:01 AM)
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shayavni
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I purchased Z flip 5 by Samsung when it was released , i had service by t MOBILE now i switched over to verizon, however my device has a network lock and doesnt allow it to be used by another carrier, T mobile opened it at their end (as i can see in their unlock device status) however the device itself is still locked . anyone kno whow it can be opened?

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Makaveli_The_Don
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Unlocking is done by carrier. You shouldn't have to rest device due to new feature. But you could try this if not already. Here is an article that may help. I would make sure previous carrier did unlock device.
https://www.samsung.com/us/support/answer/ANS00078492/

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Makaveli_The_Don
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Unlocking is done by carrier. You shouldn't have to rest device due to new feature. But you could try this if not already. Here is an article that may help. I would make sure previous carrier did unlock device.
https://www.samsung.com/us/support/answer/ANS00078492/
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shayavni
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i checked , they did unlock
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shayavni
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t mobile has a place to check and unlock you rphoone and it is unlocked
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shayavni
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but the device itself is for some reason not snchronized with that and is still locked, t mobile claims that since i purchased the phone directly by samsung and not by them, they have nothing they can do anymore, since at their end it is unlocked
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