Hello, I've had some weird issues with my phone. The screen turns off as I open up my phone. Power button does not turn the screen back on as this happens. I usually have to wait 10-15 seconds sometimes longer for the screen to appear. Any suggestions? I've never had any issues before. My phone is just over a year old and 3 months ago the screen protector had gap through the middle of the screen so I replaced it. Looks fine.
Anyways, I've restarted my phone, turn it off for hours, and cleaned with compressed air. No change. It seems like an issue with a sensor like when you are on a call and the screen turns black when you hold the phone to your ear. However I get a small feeling the processor might be failing. Has anyone had a similar problem?
Hello, We can certainly understand the frustration of the screen not functioning as expected.
First, close all of your apps and restart you phone. This allows your device to have a fresh restart and clear any apps that may be lingering and using activity you may not be aware of.
Another option to try would be to test your device in safe mode. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. I would recommend giving this guide a try to properly put your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
Another option would be to wipe the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try to wipe the cache partition on your device:
• Turn off the device. • Press and hold the Volume Up key and the Bixby/Power key • When the Android logo displays, release both keys. • An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. • Press the Volume down key several times to highlight wipe cache partition. • Press Power key to select. • Press the Volume down key to highlight yes, them and press the Power key to select. • When the wipe cache partition is complete, Reboot system now is highlighted. • Press the Power key to restart the device.
The next step would be to try resetting your settings. This will bring your device settings to its default configuration. Don’t you worry, this method won’t delete your important files. Try this method to reset your network settings.
1. Go to settings
2. Go to general Management
3. Tap on reset
4. Tap on reset all settings
5. Tap on reset settings to proceed and put in password if necessary
The final step before service would be to factory reset your device. This feature will completely erase your personal information and data to make your phone a clean slate.
Important: Please save any information you need prior to the factory reset because your personal information may not be recovered.
If you have tried all these troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/
Contact customer service directly at 1-800-726-7864
Is this the very first flip the one you could get in mirror purple or black. Odds are it's showing its age it was the first of its kind for samsung and had a lot of issues. It might be time for an upgrade
Hello, We can certainly understand the frustration of the screen not functioning as expected.
First, close all of your apps and restart you phone. This allows your device to have a fresh restart and clear any apps that may be lingering and using activity you may not be aware of.
Another option to try would be to test your device in safe mode. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. I would recommend giving this guide a try to properly put your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
Another option would be to wipe the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try to wipe the cache partition on your device:
• Turn off the device. • Press and hold the Volume Up key and the Bixby/Power key • When the Android logo displays, release both keys. • An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. • Press the Volume down key several times to highlight wipe cache partition. • Press Power key to select. • Press the Volume down key to highlight yes, them and press the Power key to select. • When the wipe cache partition is complete, Reboot system now is highlighted. • Press the Power key to restart the device.
The next step would be to try resetting your settings. This will bring your device settings to its default configuration. Don’t you worry, this method won’t delete your important files. Try this method to reset your network settings.
1. Go to settings
2. Go to general Management
3. Tap on reset
4. Tap on reset all settings
5. Tap on reset settings to proceed and put in password if necessary
The final step before service would be to factory reset your device. This feature will completely erase your personal information and data to make your phone a clean slate.
Important: Please save any information you need prior to the factory reset because your personal information may not be recovered.
If you have tried all these troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/
Contact customer service directly at 1-800-726-7864
