The factory screen protector has started peeling at the fold on my zflip3. I've had it since August 21 so its around 16 months in.
I took it to Ubreakitufixit in Wilmington NC where I live as advised by the Samsung website.
The technician said that I'd need to leave the phone with them for 3 hours AND he'd need my PIN as he needed to access the phone for diagnostics?
Firstly, I don't see why this is required just to change a plastic peel off layer on the phone? But also - this is a massive security issue. Once pinned into my phone he'd have access to my email accounts as well as 2 factor authentication for various banking and other financial services I use, not to mention remote access to work IT systems I maintain.
Do people normally willingly hand over this type of access to repair technicians? Isn't there a service mode on the phone that can be used to access diagnostics without giving full access?
In the end I declined to have the screen protector changed as I just can't take those security risks. I guess I'll have to youtube how to do it myself.
I was assuming there was something like this. It seemed ridiculous that the guy in the store needed my pin without any security like this. When I asked him if there was some kind of service mode like this he looked at me like I was crazy. EDIT: I checked the Samsung site and it appears this is only on 1UI5, which is compatible with galaxy s21 s22 but not zflip3 at present from what I can see.
Hello, We certainly understand your concern for privacy during the service process. We have an article that details the steps to take before having your phone repaired. https://www.samsung.com/us/support/answer/ANS00086466/
We apologize, there is a fault in the link for mail-in service. However, the steps for walk-in service are the same.
There is also a section for information on Maintenance Mode for phones that have updated to One UI 5.0
