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Saturday in
Fold & Flip PhonesEver since the update came out, my z-fold 6 no longer has access to Bluetooth. I am an authorized Samsung repair technician and have tried all basic troubleshooting techniques short of factory resetting the phone. Normally, I would conclude this is a hardware issue, but this problem did not start until the update was pushed on the 20th. We have had several customers come in with the same problem. The Bluetooth shuts itself off and will not connect. Please advise.
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Saturday in
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Monday in
Fold & Flip PhonesHey Members_UkHC43s! Thanks for being a part of the community! I know this purchase must have been exciting, and it will be my pleasure to help keep it that way. I have a couple of links that may help:
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
If these do not help, I recommend that you submit an error report after replicating the issue
Samsung Members app > Get help > Send feedback > Error reports
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Monday in
Fold & Flip PhonesI have tried these solutions and I am still unable to activate Bluetooth. It selects for a second and then shuts back off. I am not bale to even scan for devices.