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a month ago
(Last edited
3 weeks ago
by
SamsungRob
) in
Solved! Go to Solution.
1 Solution
Accepted Solutions
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a month ago in
Galaxy Note PhonesHey, userWBxyWQADKt! I completely understand your frustration here. It can be incredibly tedious to have your customized Keys Cafe effects wiped out every single time you change your wallpaper. I had to research this concern, and was able to find some tips that may be helpful. You mentioned that Theme Park is not available, but I'm not sure if that's the same thing as a custom theme. Try this troubleshooting guide below.
- Open Keys Cafe and go to Style your own keyboard.
- Create or open your desired effect setup.
- Instead of just tapping apply, tap the Save / Download icon (the small folder or arrow icon).
- Give your keyboard theme a specific, custom name and hit save.
- Tap on your newly named custom theme card to apply it.
If this doesn't work or you don't want to change the theme. I would recommend doing what LongHiker suggested: sending an error report.
- Open the Samsung Members app on your phone.
- Tap the Support tab located in the bottom right corner.
- Scroll down and select Error reports.
- Choose the relevant category that matches your issue (e.g., Application, Display, or Settings/System).
- Describe the issue in detail, including how often it happens and when it started.
- Check the box at the bottom to send system log data (this is crucial for our developers to locate the exact glitch).
- Tap the Send icon (the paper airplane symbol) in the top right corner to submit.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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a month ago in
Galaxy Note Phones@trieditAll You should submit a bug via the Samsung Members app -> Support -> Send feedback.
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a month ago in
Galaxy Note PhonesHey, userWBxyWQADKt! I completely understand your frustration here. It can be incredibly tedious to have your customized Keys Cafe effects wiped out every single time you change your wallpaper. I had to research this concern, and was able to find some tips that may be helpful. You mentioned that Theme Park is not available, but I'm not sure if that's the same thing as a custom theme. Try this troubleshooting guide below.
- Open Keys Cafe and go to Style your own keyboard.
- Create or open your desired effect setup.
- Instead of just tapping apply, tap the Save / Download icon (the small folder or arrow icon).
- Give your keyboard theme a specific, custom name and hit save.
- Tap on your newly named custom theme card to apply it.
If this doesn't work or you don't want to change the theme. I would recommend doing what LongHiker suggested: sending an error report.
- Open the Samsung Members app on your phone.
- Tap the Support tab located in the bottom right corner.
- Scroll down and select Error reports.
- Choose the relevant category that matches your issue (e.g., Application, Display, or Settings/System).
- Describe the issue in detail, including how often it happens and when it started.
- Check the box at the bottom to send system log data (this is crucial for our developers to locate the exact glitch).
- Tap the Send icon (the paper airplane symbol) in the top right corner to submit.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
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4 weeks ago in
Galaxy Note PhonesIt is unfortunately forever broken at least for now till Samsung gets it together.