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Note 10+ unable to access a locked Note

(Topic created: 04-19-2023 03:14 PM)
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NiaD
Astronaut
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Galaxy Note Phones

I can't open a locked Samsung note. States it's opened by another account. Help!!! I've tried everything and nothing is working. Everything was fine and then it stopped working. I had to create my account all over again, because it wouldn't let me log in.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it is to not be able to open your locked Note. If you have your Samsung Notes synced with either your Samsung account or OneNote account, you can clear the app data for Samsung Notes. https://www.samsung.com/us/support/answer/ANS00077611/

Restart the phone, then open the app. You may need to sign back into your account. Once the app syncs it should restore your Notes. Be sure to sign in with the same account the Notes are synced with.

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2 Replies
JohnHopwood
Astronaut
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Galaxy Note Phones
try doing a hard reboot
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it is to not be able to open your locked Note. If you have your Samsung Notes synced with either your Samsung account or OneNote account, you can clear the app data for Samsung Notes. https://www.samsung.com/us/support/answer/ANS00077611/

Restart the phone, then open the app. You may need to sign back into your account. Once the app syncs it should restore your Notes. Be sure to sign in with the same account the Notes are synced with.