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02-16-2024 09:20 AM (Last edited 06-02-2024 07:00 PM by SamsungChelsea ) in
Galaxy Note PhonesHello , I have note 20
I'm experiencing a problem with my screen since the last update
The colors look paler
Sometimes its more reddish and then turns into green
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02-16-2024 01:09 PM in
Galaxy Note PhonesHello, Welcome to the Community. We understand the concern with the screen colors are not displaying correctly.
You can the steps here to adjust the colors on the display: https://www.samsung.com/us/support/answer/ANS00063051/
Try testing the phone in Safe Mode to see if there is an app causing the color changes: https://www.samsung.com/us/support/answer/ANS00062983/
Finally, as @-Misfit- suggested, try a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still experiencing the color change after completing the troubleshooting, it is recommended to have the phone serviced.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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02-16-2024 10:45 AM in
Galaxy Note Phones- Mark as New
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02-16-2024 10:56 AM in
Galaxy Note PhonesIt look normal
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02-16-2024 11:07 AM in
Galaxy Note Phones- Mark as New
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02-16-2024 01:09 PM in
Galaxy Note PhonesHello, Welcome to the Community. We understand the concern with the screen colors are not displaying correctly.
You can the steps here to adjust the colors on the display: https://www.samsung.com/us/support/answer/ANS00063051/
Try testing the phone in Safe Mode to see if there is an app causing the color changes: https://www.samsung.com/us/support/answer/ANS00062983/
Finally, as @-Misfit- suggested, try a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still experiencing the color change after completing the troubleshooting, it is recommended to have the phone serviced.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html