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Original topic:

Note 20 color changing

(Topic created: 02-16-2024 01:09 PM)
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Ibrahimtayem
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Galaxy Note Phones

Hello , I have note 20 

I'm experiencing a problem with my screen since the last update 

The colors look paler 

Sometimes its more reddish and then turns into green 

4 Replies
-Misfit-
Nebula
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Galaxy Note Phones
Try running a screen diagnostic.
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Ibrahimtayem
Constellation
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Galaxy Note Phones

It look normal

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-Misfit-
Nebula
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Galaxy Note Phones
You could try a factory reset. If that doesn't solve the issue, contact tech support.
Solution
Samsung_Moderator
Community Manager
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Galaxy Note Phones

Hello, Welcome to the Community. We understand the concern with the screen colors are not displaying correctly.

You can the steps here to adjust the colors on the display: https://www.samsung.com/us/support/answer/ANS00063051/

Try testing the phone in Safe Mode to see if there is an app causing the color changes: https://www.samsung.com/us/support/answer/ANS00062983/

Finally, as @-Misfit- suggested, try a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

If you are still experiencing the color change after completing the troubleshooting, it is recommended to have the phone serviced.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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