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My screen stopped showing black color

(Topic created: 04-19-2023 08:48 AM)
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useraxUQHvaJTx
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Galaxy Note Phones

I left my note 20 under my pillow while charging and next morning it was hot. The screen flickered for a little bit and the screen became a lot brighter. black color is now showing as brownish and every other dark color is also very bright. Even when restarting the phone, the black background with the Samsung logo in the middle is still brown. I can't see no black color. What happened and how can I fix it?

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Samsung_Moderator
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Galaxy Note Phones

Hello, Welcome to the community. We understand the concern of the phone not displaying the colors correctly after the phone became hot, and the screen flickered.

This article provides steps for the screen flickering. However, the steps are beneficial for the additional symptoms you are experiencing. https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-screen-on-your-device-is-flicker...

If the troubleshooting does not resolve the discoloration, or if you continue to experience flickering or overheating, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, Welcome to the community. We understand the concern of the phone not displaying the colors correctly after the phone became hot, and the screen flickered.

This article provides steps for the screen flickering. However, the steps are beneficial for the additional symptoms you are experiencing. https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-screen-on-your-device-is-flicker...

If the troubleshooting does not resolve the discoloration, or if you continue to experience flickering or overheating, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html