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Text notifications not showing up after update

(Topic created: 02-21-2023 06:36 AM)
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luloving
Constellation
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Galaxy Note Phones

My phone recently updated, now when I get a text it won't show that I have a text. Went on line googled why, did step by step to try and fix it. It didn't work. This is very frustrating. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it can be to not receive notifications for your text messages. This article provides some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001588

You can also try testing the phone in Safe Mode to see if there is an app preventing the notifications: https://www.samsung.com/us/support/answer/ANS00062983/

Clearing the app cache may also help: https://www.samsung.com/us/support/answer/ANS00077611/

If the text notifications are still not coming through, try clearing the cache partition of the phone and repairing apps in recovery mode. 

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
- Run the repair apps option and your device will restart. 
As a last step, if the notifications are still not working, do a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it can be to not receive notifications for your text messages. This article provides some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001588

You can also try testing the phone in Safe Mode to see if there is an app preventing the notifications: https://www.samsung.com/us/support/answer/ANS00062983/

Clearing the app cache may also help: https://www.samsung.com/us/support/answer/ANS00077611/

If the text notifications are still not coming through, try clearing the cache partition of the phone and repairing apps in recovery mode. 

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
- Run the repair apps option and your device will restart. 
As a last step, if the notifications are still not working, do a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/