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Camera Exploding and zero customer service

(Topic created: 09-25-2023 03:18 AM)
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Carliamy
Constellation
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Galaxy S20

Has anyone else suffered an exploding camera? Apparently even though a known fault, Samsung deny this and the repair center is suggesting that it is I that did the damage. Well you can google a well known law suit which I believe is still pending but worst of all is the zero customer service from Samsung. I will never purchase another Samsung product. Just would be nice to know if anyone else had the same or similar issue.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S20

Hello. We can definitely see how this would be concerning! We hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S20

Hello. We can definitely see how this would be concerning! We hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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