Original topic:

Losing service network connection after UI 7 update

(Topic created: 05-21-2025 07:57 AM)
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shilo88
Asteroid
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Galaxy S21

After the 7 ui update, my phone keeps losing connection to service network. I have a circle with a slash symbol. Then it goes to emergency calls only. It'll connection to network briefly then it loses it. 

IdontLikeUI7
Cosmic Ray
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Galaxy S21
My phone does that **bleep** too! Tech support had me reset networks and now its worse. And of course you can't revert anything on Samsung that makes ur device worse. Everything they wanna fix just gives more problems. In my case they just blamed Google and said it was all googles fault. That Google made the update, forced it onto my phone and its Google that controls my phones performance. Samsung just sells devices.
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shojohn
Asteroid
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Galaxy S21
It's Google's fault?
Unbelievable they try and pass the buck to a company and a system that has absolutely 0% to do with the phone issues
MaximConan7564
Constellation
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Galaxy S21

Same problem here since one ui 7 upgrade on my 3 month old A55. Upgraded on thursday. Lost 4G. Only wifi works for data. Did reset network settings, wipe cache partition, disallow 2G. No avail. Next opรฉration is full reset factory settings. If does not work : A55 will go to ebay. Thank you very much samsung. You lost a customer forever. 

user6BUnpVjJAp
Constellation
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Galaxy S21

Been having this issue as well. Apparently when you update where your phone is having connection issues, it requires a new Sim because the old Sim is no longer compatible. Your wireless carrier should provide you with a new Sim card free of charge, some carrier's may charge $15-20. This should not be the case. I hope this help a lot of you with this information. 

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Lola007
Constellation
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Galaxy S21

Tried that with my s22 ultra after I did the update and lost network signal.. it did not work.

I changed my sim, I even ported to a new network provider..that's 2 new sim tried. It did not work.

erroldactyl
Constellation
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Galaxy S21

Having the same issues. Restarting does not work. Please advise

 

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NYTeachNC
Asteroid
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Galaxy S21
Randomly, 7/3 my phone/voice calls began working again. Still says Invalid Card. This has something to do with Samsung update timings.
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jenpr
Constellation
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Galaxy S21
Don't work for me
shojohn
Asteroid
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Galaxy S21
I'm glad it worked for you You must have had an anomaly different than everybody else. I belong to quite a few forums and the thousands upon thousands of customers that are having this issue since the last update there is no fix. Samsung is being forced through litigation to do something but so far nothing
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