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Original topic:

Secure folder crashing

(Topic created: 02-02-2023 04:57 PM)
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userWK9T5Ti53N
Cosmic Ray
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Galaxy S21
My S21 updated last night. Since the update I haven't been able to access my secure folder. When I click on the icon I get the fingerprint prompt. As soon as the print is accepted the app seems to open where I can see all of the app icons, I then it immediately closes. I've tried using the pin and clearing the cache and app data. No luck. Anybody else with this issue?
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tahwermoin
Astronaut
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Galaxy S21
Thanks for sharing it, but unfortunately it happens same, and can't uninstall the secure folder as there is important data so. Any alternate suggestions are appreciated. Thank you
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d_spi
Samsung Care Ambassador
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Galaxy S21
Uninstalling then reinstalling secure folder from the Samsung Galaxy Store should do the trick.
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userbNHYVXCNuY
Constellation
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Galaxy S21
Same problem with my S20.
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userV9yf8qZ6cy
Astronaut
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Galaxy S21
How can i fix that issue?, on my galaxy s22 ultra.
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Hammeru1st
Astronaut
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Galaxy S21

I can not get my secure folder to stay open. 

 

 
Oxford
Neutron Star
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Galaxy S21
As noted in several other posts on this site, this seems to be a known problem with no current remedy.
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Curldogg
Astronaut
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Galaxy S21
Same here, galaxy fold 4. This needs to be fixed asap
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userzMONIzydiu
Constellation
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Galaxy S21

Hi guys, i solved the problem, just restart in safe mode and take everything out of secure folder and then reinstall it and that's work for me.

 

 

M42
Cosmic Ray
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Galaxy S21
Sounds like that could be a workaround but puts the onus on the end user instead of Samsung. We need a proper fix and Samsung needs to call out that an update is going to make secure folder stop working. I had this happen once before on an OS update. Never a security update.
Ajf5197
Halo
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Galaxy S21
Can we get further instructions on this? Like how to restart in safe mode...how to take files out...