Original topic:

Amazon Music App and Features

(Topic created: 02-16-2026 10:11 PM)
585 Views
CrisRose
Asteroid
Options
Galaxy S22
Is anyone else having major issues with the Amazon music app? Not only does it load extremely slow, if at all sometimes, I can't use some of its features. I can't get it to connect to any of my Echo devices. It'll say it's connected but play the music through my phone. I've done all the troubleshooting things and I still can't get it to work. I'm about to cancel my subscription and find a new music platform.
3 Replies
MrGhoul
Neutron Star
Options
Galaxy S22
Having issues with Amazon music app or related features, I recommend reaching out to Amazon support directly either through the website/app or calling 1-888-280-4331.
https://www.amazon.com/gp/help/customer/display.html



CrisRose
Asteroid
Options
Galaxy S22
I have and have gotten nowhere...that was why I posted here. To see if someone else has had the same problems and can maybe point me in the right direction of fixing it.
0 Likes
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S22

@CrisRose I use Amazon music app with my phone and headset and car. I haven't had any issues with those scenarios. 

Shouldn't the Echo have an independent connection to your Amazon account and therefore your Amazon music setup? 

0 Likes