Esim is puk locked

[Kenos]

My esim is locked not able to go past esim pin blocked. Have contacted my service provider and were unable to resolve the problem. 

[CJMember]

I just had this happen on Monday. If you still have your Sim card holder there is your PUK number on that. Call 611 and they'll walk you thru what to do. I had no way of calling so I put a old Sim card in my phone and I was able to call 611. Otherwise bye a new Sim card and you have a chance of getting back in that way.

[joeschmo19]

You mean sim card, right?

[CJMember]

Thanks, I was thinking SD card because that's the one I was trying to get in and it locked my phone